Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Ramirez

Frisco,TX

Summary

Experienced Office Coordinator and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Efficient Office Coordinator with dedication and skill to effectively manage business financial support, employee needs and office administration requirements. Positive and upbeat with staff, business leaders and guests. Effectively orchestrate support for diverse office needs.

Overview

10
10
years of professional experience

Work History

Office Coordinator

Methodist Richardson Medical Center
Richardson, TX
11.2016 - Current
  • Properly registering and scheduling patients
  • Scan and upload necessary documentation.
  • Verifying all insurance plans and benefits.
  • Interacted with patients by phone, email or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff and office manager.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Delivered clerical support by handling range of routine and special requirements.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Reported on daily office activities such as work-ques to help managers stay on top of dynamic conditions and make proactive decisions.
  • Routed correspondence to facilitate timely communication between staff members, customers and office manager.
  • Enhanced office staff customer relations strategies to improve interactions and reduce patient complaints.
  • Delegated tasks to office staff, increasing office productivity and streamlining company operations.

Clinic Staff Assistant

UT Southwestern
Dallas, Texas
08.2015 - 10.2016
  • Attain medical history, pre-existing medical diagnoses and detailed personal background necessary for initial intake of new patients through assessments and personal interview.
  • Interview new patients and record personal information for registration
  • Verifying all insurance/benefits
  • Follow up medical condition of follow up patients and record extensive information electronically on their medical electronic charts within limited time period.
  • Scan and upload necessary documentation for patient’s electronic charts.
  • Work in a clinic with 30+ physicians, nurses and medical assistants of caring and treating patients.
  • Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Attended to office operations and required paperwork.

Office Coordinator

Service King Collision Repair Center
Dallas, Texas
01.2015 - 02.2015
  • Responded accordingly to customer’s needs in the best way possible
  • Scheduled/managed customer appointment books.
  • Kept accounts receivables/ insurance pay outs from major insurance companies
  • Successfully completed daily deposit for our store, payroll and time clock
  • Had side duties comparable to management
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Completed bi-weekly payroll for 12 employees.
  • Monitored front areas so that questions could be promptly addressed.

Customer Service Rep

Lowes Home Improvment
Mesquite, TX
08.2013 - 01.2015
  • Processed major transactions for licensed contractors and corporations
  • Scanned in merchandise (phone sales and or returns) for customers.
  • Processed all internet orders and prepared them for pick up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Barback/Server

Desperados Mexican Resturant
DALLAS, 75216
03.2014 - 08.2014
  • Responded accordingly to customer's needs in best way possible
  • Effectively opened/closed down restaurant/bar
  • Effectively processed all forms of payment.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Replaced empty kegs and soda syrups.
  • Delivered food to customers at bar and tables.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Learned how to make wide variety of mixed drinks.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Checked ID cards and verified bar guests were of legal age.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Sales Associate

Macy's
12.2012 - 03.2013
  • Met daily sales goal, consistently ranked in top 5% regionally of all sales.
  • Became valued team member, promoted to team leader who is in charge of planning daily agenda for our floor.
  • Successfully closed down my register and submitted deposit for the day.

Cashier

Chipotle Mexican Grill
Dallas, Texas
12.2011 - 11.2012
  • Greet, and assist customers; created welcoming environment
  • Maintained friendly customer interactions
  • Processed cash and credit card payments and assisted customers with any additional needs

Education

High School Diploma -

Dallas Can Academy
Dallas, TX
06.2013

N/A - Nursing

Collin County Community College District
Plano, TX
2025

Skills

  • Level: Expert Experience: More than 10 years Last Used: 1 month or : Expert Experience: More than 10 years
  • Level: Expert 1 month or less in EPIC & Microsoft Office
  • Proficient in utilizing EPIC, Microsoft Word, Adobe Reader
  • Strengths in following skills: Interpersonal, high emotional intelligence, communication; writing; detail-oriented, organizational; instructive, creativity, problem-solving; analytical, leadership; innovativeness, and customer service
  • Decision Making
  • Staff Development and Training
  • Team Building
  • Honesty and Integrity
  • Adaptable and Resilient
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Delegation and Work Assignment
  • Quality Assurance
  • Spanish Fluency
  • Friendly and Relatable

Languages

English
Native or Bilingual
Spanish

Timeline

Office Coordinator

Methodist Richardson Medical Center
11.2016 - Current

Clinic Staff Assistant

UT Southwestern
08.2015 - 10.2016

Office Coordinator

Service King Collision Repair Center
01.2015 - 02.2015

Barback/Server

Desperados Mexican Resturant
03.2014 - 08.2014

Customer Service Rep

Lowes Home Improvment
08.2013 - 01.2015

Sales Associate

Macy's
12.2012 - 03.2013

Cashier

Chipotle Mexican Grill
12.2011 - 11.2012

High School Diploma -

Dallas Can Academy

N/A - Nursing

Collin County Community College District

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Veronica Ramirez