Veronica Ramirez
Denver,Colorado
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Hacienda Colorado
11.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
PT Manager
Hacienda Colorado
03.2022 - 11.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Hospitality Leader
Hacienda Colorado
04.2019 - 10.2023
- Enhanced guest satisfaction by delivering exceptional customer service and addressing concerns promptly.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Trained new employees on company policies, procedures, and hospitality best practices to ensure consistent guest experiences.
- Managed daily operations of the front desk, ensuring timely completion of tasks and smooth functioning of the department.
Cashier Team Lead
Dairy Queen
05.2018 - 02.2019
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
High School Diploma -
Abraham Lincoln High School
Denver, CO05.2020
Skills
- Order Management
- Food Running
- Guest Engagement
- Beverage Preparation
- Cultural Awareness
- Staff Training and Development
- Effective communication
- Team leadership
- Customer service excellence
- Worker Training
Languages
Spanish
Native or Bilingual
Certification
I have a biliteracy seal which I received in High School.
Timeline
Server/Bartender
Hacienda Colorado
11.2023 - Current
PT Manager
Hacienda Colorado
03.2022 - 11.2023
Hospitality Leader
Hacienda Colorado
04.2019 - 10.2023
Cashier Team Lead
Dairy Queen
05.2018 - 02.2019
High School Diploma -
Abraham Lincoln High School
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