VERONICA RAMIREZ
Buckeye,AZ
Summary
Customer Service - focused and detail oriented with strong communication and customer service skills, as well as proficiency in various computer software including Microsoft and Google Suites. Highly organized, trustworthy, reliable, and excels both independently and in teams. Seeking a position to utilize my skills and meet the needs of your business.
Overview
31
31
years of professional experience
Work History
Warehouse Material Handler-Shipping
CEVA Logistics Inc.
Goodyear, AZ
10.2025 - Current
- Operated forklifts and pallet jacks to efficiently move materials within warehouse.
- Prepare materials for shipment, load trucks, and coordinate the distribution of items
- Loaded and unloaded trucks, maintaining organization and safety standards during operations.
- Sort, place, and move materials, tools, and products to designated racks, shelves, or bins using proper sequences.
Correctional Records Technician I
Arizona Department of Corrections - Offenders Information Unit
Goodyear, AZ
08.2021 - 08.2025
- - The responsibility of overseeing the creation of paperwork for extradition, parole, detainees, and warrants
- - Interprets court orders, computes sentence and service dates to ensure accuracy and make determinations
- - Examine the legal standing of offenders in respect to the dates for sentencing, parole, and release
- - Utilizes the Arizona Correctional Information System (ACIS) to input or obtain offender information
- - Establishes monitors and maintains institutional files and records; audits and distributes offender files, documents, and addressing the needs of the public in distress
Correctional Records Clerk II
Arizona Department of Corrections - Offenders Information Unit
Goodyear, AZ
08.2021 - 08.2025
- - Audits all institutional files for all new arrivals, generates notifications of release for upcoming releases
- - Facilitates the institutional review of all court sentencing documentation for newly arriving inmates, along with the reviewing and/or tracking of requested court documentation
- - Processing violator paperwork, creating or reviewing files, and monitoring warrants for violators
- - Tracks document requests for necessary completion of inmate institutional files, performs other duties appropriate to the assignment and trains Correctional Records Clerk II, and addressing the needs of the public in distress
Customer Service & Bakery Department Associate
Wal-Mart Stores Inc.
Buckeye, AZ
05.2000 - 08.2021
- - Drove high customer experiences, and conflict resolution to improve customer service goals and relations through friendly, knowledgeable and positive communication
- - Worked closely with front-end staff to assist customers and maintain satisfaction levels
- - Maintained high productivity, efficiently operating a cash register, collected payments and provided accurate change
- - Preparing fresh baked items daily/wrapping, labeling, and storing merchandise
- - Assisting with stocking and the sale of goods
- - Keeping the area clean, sanitized, and customer-ready
- - Maintaining and zoning the bakery area
Manager/Customer Service
Schlotzsky's Deli
03.1995 - 04.2000
- - Responsible for outstanding customer service at all times
- - Accounting: handled and processed all customer payments via cash, check, ACH and EFT with 100% accuracy
- - Reconciled and ensured all customer and vendor accounts in various accounting software.
- - Prepared daily bank deposits and cash reports, researched and resolved accounting discrepancies
- - Food preparation and handling
Education
Associate of Applied Science - Computer Drafting and Design
ITT Institute
05.1996
Skills
- Excellent customer service skills
- Strong communication skills in both English and Spanish
- Experienced in record-keeping, report generation, and basic booking operations
- Proficient in various computer software including Microsoft and Google Suites
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Material Handler-Shipping
CEVA Logistics Inc.
10.2025 - Current
Correctional Records Technician I
Arizona Department of Corrections - Offenders Information Unit
08.2021 - 08.2025
Correctional Records Clerk II
Arizona Department of Corrections - Offenders Information Unit
08.2021 - 08.2025
Customer Service & Bakery Department Associate
Wal-Mart Stores Inc.
05.2000 - 08.2021
Manager/Customer Service
Schlotzsky's Deli
03.1995 - 04.2000
Associate of Applied Science - Computer Drafting and Design
ITT Institute