Veronica Ramirez
Miramar,FL
Summary
Dynamic Leasing Consultant with a proven track record at Sorrento, excelling in compliance and customer service. Expert in managing resident files and executing lease agreements while demonstrating strong organizational and communication skills. Committed to achieving occupancy goals through effective marketing and follow-up strategies, ensuring a seamless leasing experience.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Sorrento
Miramar , FL
12.2024 - Current
- Lease and market Tax Credit (LIHTC) apartment homes while ensuring full compliance with federal and state housing regulations.
- Screen and qualify prospective residents by collecting and reviewing income, assets, household composition, and eligibility documentation.
- Complete initial certifications, annual recertification's, and interim recertification's in accordance with LIHTC guidelines.
- Verify employment, income, assets, student status, and third-party documentation to maintain audit-ready resident files.
- Execute lease agreements and clearly explain program requirements, lease terms, and community policies to residents.
- Maintain accurate, organized resident files in compliance with Fair Housing and company policies.
- Provide exceptional customer service to current and prospective residents, addressing inquiries and concerns professionally.
- Support occupancy goals through follow-ups, tours, and Fair Housing–compliant marketing efforts.
Receptionist
Cano Health
11.2023 - 04.2024
- Learned to work with the ECW.
- Make F/U appointments for the patients.
- Referrals, making deposits, collecting copays.
- Verifying insurances.
- Receiving the mail and sending it to the correct department.
Account Receivable
Gus Machado Ford
03.2022 - 03.2023
- Maintain a $0.00 balance on all A/R accounts.
- Close A/R statements every month.
- Reconcile and receipt all money collected by receptionist and cashier.
- Scan and file all documents to ensure everything can be found in systems.
- Respond to all chargebacks and notify the appropriate management about any updates regarding chargebacks.
- Follow up on past due accounts.
- New car postings on the accounting and VMS.
- Additional to my daily functions, I also helped as cashier and front desk receptionist.
Front Desk Receptionist
Management 1
09.2020 - 03.2022
- Greet guests and provide them with great customer service.
- Redirect phone calls to the appropriate department and take down messages.
- Maintain records and files.
- Collect and post rent.
Education
High School - GED (General Education Development)
HIALEAH GARDENS HIGH SCHOOL
HIALEAH GARDEN06.2020
Skills
- Keyboard
- Organized
- Technology
- Social
- Communication
- Reserved
Languages
- Spanish
- English
Personal Information
- Age: 24
- Nationality: Cuba
Timeline
Leasing Consultant
Sorrento
12.2024 - Current
Receptionist
Cano Health
11.2023 - 04.2024
Account Receivable
Gus Machado Ford
03.2022 - 03.2023
Front Desk Receptionist
Management 1
09.2020 - 03.2022
High School - GED (General Education Development)
HIALEAH GARDENS HIGH SCHOOL