Veronica Ramos

• Lead or assist with classroom activities and instruction; strive to always meet the educational and spiritual needs of the children.
• Assist with creating and maintaining a safe and loving environment for the children.
• Communicate and interact with parents on a daily basis.
• Maintain classroom cleanliness, arrangement, appearance, materials, supplies, and equipment.
• Respect and observe children's interests. Intervene when needed to maintain safety. Enhance children's play with language, toys, and activities.
• Encourage and model social behavior and expectations which are developmentally appropriate.
• Support the emotional well-being of each child through empathetic listening, guidance, and conflict resolution skills.

• Care for infants and toddlers during Sunday services and provide care for children of different ages during other church activities.
• Engage children with age-appropriate activities like songs, stories, lessons, and crafts.
• Communicate effectively with children, parents, volunteers, and church staff.
• Supervise the safety and well-being of the children at all times.
• Maintain a clean and comfortable environment reflective of the needs of the children.
• Demonstrate flexibility and adaptability in working with children of varying abilities, ensuring each child's individual needs were met.
• Collaborate with fellow staff members to create an inclusive atmosphere where all children felt welcomed and supported.
• Provide a safe and clean environment, adhering to strict safety guidelines and procedures.

In 2011, I became a full time stay at home mom and I have been home with my 3 boys for 12 years.

• Manage daily household routines and family schedules.
• Assist in children's education and developing.
• On the spot creative problem solving.
• Emergency preparedness.
• Demonstrate strong organizational and time management skills while managing multiple projects.
• Use critical thinking to break down problems, evaluate solutions and make decisions.
• Ability to remain calm and focused under extreme pressure and circumstances.
• Proven ability to learn quickly and adapt to new situations.
• Budget management.
• Prioritization
• Positive outlook
• Excellent communication

• Assisted teachers in elementary school classrooms as a Room Parent Volunteer.
• Attended meetings, participated, educated on issues, researched, discussed, and stayed informed as a PTA Hospitality and Membership Chair.
• Fostered collaboration among PTA board members, promoting open communication and shared decision-making.
• Conducted workroom for parents, organized elementary school events and budget requirements.
• Accomplished duties of Room Parent to successfully organize events and fundraisers.
• Planned parties and organized supplies.
• Negotiated with vendors to secure cost-effective services for organizational events, saving resources.
• Increased PTA member engagement by introducing monthly newsletters highlighting key achievements and upcoming events.
• Assisted Spanish-speaking parents and students with translations as a bilingual parent liaison.

• Taught Spanish to children from the age of 1 to Preschool and up to 5th grade.
• Developed and implement dynamic Spanish Immersion curriculum for children and pre teens.
• Created visual aids, board games, flashcards and all course materials.
• Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
• Produced highly motivated, innovative, life long learners.
• Cultivated passion for Spanish language among students by integrating music, art, and literature from Spanish-speaking countries into curriculum.
• Taught five classes each day.
• Communicated with families about daily events.
• Privately tutored students upon request.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Applied the Greet, Respect and Thank approach always when in contact with customers to find out how I could be of help to them in getting the right product and completing the sales.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Provided outstanding customer service.
• Restocked the store from understanding customer needs.
• Operated cash registers in multiple checkout stations and balanced drawers.
• Handled returns and other discrepancies.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Provided solutions to problems and made the right decisions that resulted in increased customer service, sales and profit.
• Achieved established goals for programs, including ICAP credit card program.
• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
• Performed tasks with urgency and energy.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Based in Miraflores, main tourist district of Lima - Peru. Worked at most visited tourist information center operated by local government.
• Responsible for providing and interpret high level of information, brochures and publications (guides, maps, regulations, local events) to visitors, customers and promote Miraflores City.
• Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests and visitors in with friendliness and professionalism.
• Helped visitors by advising them in their language on what to do and see, where to stay and eat, and best ways to travel around the area.
• Kept up to date with accommodation, places to visit, activities and events in the area.
• Provided information and directions to visitors in person, by phone and email.
• Prepared promotional materials and displays.
• Maximized revenue at every opportunity by booking accommodations, selling souvenirs, publications and tickets.
• Used social media and interact with users.