Veronica Ramos
Prosser,WA
Summary
I strive to enhance bakery operations and customer satisfaction, I leveraged my skills in food safety and active listening to exceed sales goals at Ki-be Market. My expertise in kitchen equipment operation and a keen eye for detail led to significant product quality improvements. Recognized for team collaboration and pastry preparation excellence, I consistently delivered high-quality baked goods.
Professional baker with experience and high standards, prepared for delivering top-quality baked goods. Skilled in bread, pastries, and cakes, with strong emphasis on precision and consistency. Known for effective team collaboration and adapting to changing needs, ensuring reliability and results. Focused on maintaining clean, efficient workspace and following safety protocols, with unwavering commitment to customer satisfaction.
Overview
13
13
years of professional experience
Work History
Baker
Ki-be Market
Benton City, WA
12.2023 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Enhanced bakery productivity by streamlining baking processes and implementing efficient time management techniques.
- Consistently met or exceeded sales goals by prioritizing customer service excellence and product quality assurance efforts.
Bakery Manager
Leprekon Harvest Foods
Prosser, WA
07.2020 - 12.2023
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained and controlled inventory of baked goods.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
Baker/Cake Decorator
Jades British Girl Treats
Prosser, WA
11.2019 - 07.2020
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Executed detailed and themed cake decorations to match specific needs of each event.
Baker/ Cake Decorator
Artfetti Cakes
Kennewick, WA
06.2017 - 11.2019
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Cake Decorator
Yokes Fresh Market
Pasco, WA
03.2013 - 08.2016
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated donuts, pastries and cakes using colorful icings and piping techniques.
- Prepared special creams and frostings for cakes and other dessert specialties.
Bakery Clerk
Albertsons Grocery Store
Kennewick, WA
05.2012 - 06.2013
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Education
Baking/ Pastry - Baking/ Pastry
Portland Art Institute
Portland, OR07-2011
High School Diploma -
Prosser High School
Prosser, WA06-2000
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Attention to detail
- Bread making
- Kitchen equipment operation
- Pastry preparation
Languages
Spanish
Limited Working
Timeline
Baker
Ki-be Market
12.2023 - Current
Bakery Manager
Leprekon Harvest Foods
07.2020 - 12.2023
Baker/Cake Decorator
Jades British Girl Treats
11.2019 - 07.2020
Baker/ Cake Decorator
Artfetti Cakes
06.2017 - 11.2019
Cake Decorator
Yokes Fresh Market
03.2013 - 08.2016
Bakery Clerk
Albertsons Grocery Store
05.2012 - 06.2013
Baking/ Pastry - Baking/ Pastry
Portland Art Institute
High School Diploma -
Prosser High School
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