Veronica Ramos Cabral
Everett,MA
Summary
Experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow. Track record of fostering collaborative environment and addressing challenges proactively.
Professional administrative expert prepared for Office Coordinator roles with history of enhancing office productivity and supporting team success. Adept at managing schedules, coordinating meetings, and handling communications. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Coordinator
Right At Home
08.2021 - 09.2023
- Coordinates schedules adjustments needed on a daily basis while monitoring and reporting assigned visits not completed.
- Prepares, maintains, prints, and distributes schedules for all visiting staff.
- Under the direction of Supervisor, coordinates with contracted agencies for additional coverage as needed.
- Communicates effectively with clients and Case managers.
- Collaborated with Supervisor and Manager to best assist team at all times.
- Maintained and updated patient files data processes and charts for billing.
- Reviewed and Completed payroll and made daily adjustments.
- Checking messages and answering multi-phone lines.
- Manage a busy office hiring and training of applicants work closely with the Director of operation and nursing supervisor
- Recruiting data entry and schedule of non skilled caregiver
- Trained on ClearCare
- Duties include but no limited to payroll
- Intake authorization checking Provides Direct system
- Administrative Support
- HR duties helping new applicants with application and orientation activities
- Manage busy office supporting applicants
- Work closely with the Director of operation and nursing supervisor.
- Recruiting data entry and schedule of non skilled caregiver
- Trained on ClearCare include but no limited to payroll Intake authorization Administrative Support
On Call Supervisor
Intercity Home Care
10.2013 - 04.2021
- Answering after hours phone in a courteous manner.
- Handling all inquiries/promptly to determine the urgency of follow up needed.
- Maximizing schedules and reducing the amount of open shifts.
- Manages employee schedule, answers client and aides questions.
- Addresses and resolves any issues and complaints.
- Perform HR duties.
- Assisted in new hire orientation.
- Assisted the HR team with human resources administration activities.
- Translate all documents for spanish speaking applicants.
Education
Associate's degree - communication
university of sacred heart
San Juan, PR07.2001
Skills
- Computer skills -customer loyalty customer assistance (10 years)
- Multi-line Phone Systems
- Patient Care (10 years)
- Medical Office Experience (10 years)
- Medical Scheduling (10 years)
- Front Desk (10 years)
- Insurance Verification (10 years)
- HIPAA (10 years)
Certification
- Customer Services Skills
- July 2022 to Present
- Certificate is Awards to Veronica Ramos
- Customer Services Skills RAH
- Home Care Scheduler Success Serie
- Office Staff ITK-HCS2020
- Speaking Up At Work
- November 2022 to Present
- Communicating with Individuals living
- March 2023 to Present
- Communicating with Individual Living With Alzahimer's and Dementia
- Enhancing Resilience
- How to Speak So People Want to Listen
- May 2022 to Present
- Understanding Abuse
- Building a Better To-Do List
- The Nine Best Ways to Invest in Yourself
- Customer Service in Healthcare
- Dealing with Family Member
- HCP-CG1040209
- All about OSHA
- HCP-CG1040053
- Certification in Infection Prevention & Control
- HCP-10440151
Languages
Spanish - Fluent
Portuguese - Beginner
Awards
Services Passion Integrity Respect Talent, December 2019, PCL Scheduling Coordinator Malden MA, Services, Passion Respect
Timeline
Office Coordinator
Right At Home
08.2021 - 09.2023
On Call Supervisor
Intercity Home Care
10.2013 - 04.2021
Associate's degree - communication
university of sacred heart