Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Veronica Razo

Elmont,NY

Summary

Organized efficient and fully bilingual clerk with background in managing clerical tasks ranging from record keeping to office management. Known for precision in handling correspondence, coordinating documents and organizing office systems. Strengths include problem-solving skills, strong multitasking abilities, and proficient communication. Significant contribution made in streamlining processes and enhancing efficiency of work-flow in previous roles.

Insightful educator in primary and secondary education adept at delivering engaging lessons and fostering a positive learning environment. Known for high productivity and efficient task completion through effective classroom management, curriculum development, and assessment design. Specialized skills include differentiated instruction, technology integration in the classroom, and student-centered learning approaches. Excel at communication, adaptability, and collaborative teamwork to enhance educational outcomes for all students.

Proficient professional with good problem-solving and group management skills. Successful at keeping employees on-task and achieving quality objectives.

Overview

3
3
years of professional experience

Work History

Horse ID Clerk

NYRA
Ozone Park, NY
01.2024 - Current
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Typed, formatted and edited correspondence and other documents.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Communicated with trainers, owners and sales companies to answer questions and address complaints.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Computed, recorded and proofread data or reports.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Delivered messages and ran errands.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Answered telephones, directed calls, and took messagesin a courteous manner while providing excellent customer service to ensure satisfaction.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Processed customer orders promptly and accurately.
  • Organized physical files on an ongoing basis to ensure efficient retrieval of confidential foal papers.
  • Troubleshot office equipment, computer hardware and software issues.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Utilized computer software programs to create reports, labels, forms.
  • Answered customer inquiries via phone and email.
  • Communicated with customers and employees to answer questions or explain information.
  • Entered data into computer systems accurately and efficiently.
  • Copied, sorted and filed records of office activities and business transactions.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Updated and maintained databases with current information.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Foreman

Jorge Abreu Racing (2019) /Wayne Potts Racing
Elmont, NY
09.2024 - 12.2024
  • Kept detailed set list to ensure progress and to hit strict deadlines of track availability and adjust plans.
  • Monitored equipment operation during the work day process to detect problems.
  • Delegated duties to employees based on skillset.
  • Maintained daily logs of labor and equipment or medications needed/used on-site.
  • Identified areas of improvement for increased efficiency and productivity.
  • Resolved conflicts between workers in a timely manner.
  • Delegated work to staff, setting priorities and goals.
  • Scheduled staff shifts based on project needs and availability.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Developed and implemented strategies to improve team productivity, organizing days off and shifts.
  • Inspected tools, materials, medications and equipment to ensure quality standards were met.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Communicated with suppliers, feed companies, transport, tack supplies, straw/hay, ULine, BigDees and coordinated delivery of supplies to barn.
  • Worked effectively in team environments to make the workplace more productive.
  • Tracked and reported units and labor hours prior to submission of timecards.
  • Prepared Race Box with correct equipment for horse(s) that day, medications, bath supplies etc.

Spanish Teacher

Holy Name of Mary School
Valley Stream, NY
09.2021 - 12.2023
  • Collaborated with parents and guardians to support students' learning outside the classroom.
  • Designed and implemented engaging Spanish curriculum for students of varying proficiency levels.
  • Maintained accurate records of student grades and attendance throughout the semester.
  • Utilized various resources such as textbooks, worksheets, audio recordings and videos for teaching purposes.
  • Implemented classroom management techniques to create a positive learning environment.
  • Organized materials for daily instruction in compliance with national academic standards.
  • Compiled, administered and graded examinations and other assigned work.
  • Organized and led interactive activities such as games, role-playing exercises, and other engaging educational materials, to enhance the learning experience adding cultural activties.
  • Assessed student performance, behavior and social development and devised improvement strategies for struggling children.
  • Facilitated small group conversations between English-speaking and Spanish-speaking students to promote communication across languages.
  • Adapted teaching strategies to accommodate remote and hybrid learning settings.
  • Fostered a culture of respect and curiosity for different cultures and languages.
  • Conducted interactive language learning activities to enhance students' verbal and written skills.
  • Differentiated instruction for students with wide range of skill and interest levels.
  • Guided student projects and presentations on Spanish-speaking countries and cultures.
  • Conducted regular assessments of student progress in order to adjust instruction accordingly.
  • Incorporated cultural studies into language lessons to broaden students' understanding of Spanish-speaking countries.
  • Designed projects that required students to apply their knowledge of the Spanish language in real-world scenarios.
  • Promoted cultural awareness among students by introducing them to Hispanic customs and traditions through class activities.
  • Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
  • Created supplementary materials to reinforce key language concepts.
  • Encouraged collaborative learning through peer-to-peer activities and discussions.
  • Created safe and inclusive classroom environment to promote positive learning experience for youth with diverse backgrounds.
  • Boosted student learning by facilitating in-depth classroom discussions to expand upon lectures.
  • Gathered real-time data through traditional assessments with quizzes, exams and essays.
  • Talked with students needing extra attention and made plans to assist with problems.
  • Encouraged students to use proper pronunciation when speaking Spanish by providing feedback during class discussions.
  • Participated in professional development workshops to stay current with teaching methodologies.
  • Conducted quarterly assessments to determine progress and establish updated learning goals.
  • Developed and administered oral and written exams to evaluate language proficiency.
  • Promoted safe and clean classroom environment conducive to individualized and small group needs.
  • Developed and implemented Spanish language curriculum to teach students grammar, vocabulary, reading, writing, and conversational skills.
  • Administered positive and prompt feedback on student progress for self-monitoring.

Education

Bachelor of Arts - Spanish Language And Culture

SUNY Old Westbury
Old Westbury, NY
08-2011

Some College (No Degree) - International Business And Management

Pace University
New York, NY

Skills

  • Bookkeeping
  • Records retrieval
  • Database entry
  • Mail sorting
  • Proofreading
  • Telephone etiquette
  • File maintenance
  • Database management
  • Verbal and writing communication
  • Prioritization
  • Confidentiality
  • Document management

Affiliations

  • Fully Bilingual English/Spanish
  • Creative and Organized
  • Horse experience for over 28 years

Languages

Spanish
Professional
French
Limited

Accomplishments

  • Sigma Delta Pi Spanish Spanish Collegiate Honor Society

References

References available upon request.

Timeline

Foreman

Jorge Abreu Racing (2019) /Wayne Potts Racing
09.2024 - 12.2024

Horse ID Clerk

NYRA
01.2024 - Current

Spanish Teacher

Holy Name of Mary School
09.2021 - 12.2023

Bachelor of Arts - Spanish Language And Culture

SUNY Old Westbury

Some College (No Degree) - International Business And Management

Pace University

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