Veronica Reed Riddick
Boynton Beach,FL
Summary
Hardworking Medical Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Front Desk Medical Receptionist/Cardiologist
Medical Specialist Of The Palm Beaches
2019.05 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, Straightening up chairs
- Enhanced patient satisfaction by consistently providing friendly and efficient service at front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Assisted patients experiencing difficulties navigating online patient portal.
Front Desk Receptionist/Diagnostic Center
Medical Specialist Of The Palm Beaches
2005.09 - 2019.04
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collect deposits, fees, and payments.
- Confirmed appointments, communicated with clients, and updated client records.
- Checking payable diagnostic codes for diagnostic testing
Education
High School Diploma -
Fiorello H Laguardia High School
New York, NY06.1992
Skills
- Patient Scheduling
- Appointment management
- Patient Registration
- Payment Collection
- Telephone Etiquette
- Front Desk Operations
Timeline
Front Desk Medical Receptionist/Cardiologist
Medical Specialist Of The Palm Beaches
2019.05 - Current
Front Desk Receptionist/Diagnostic Center
Medical Specialist Of The Palm Beaches
2005.09 - 2019.04
High School Diploma -
Fiorello H Laguardia High School
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