Veronica Reeves
Rocky Top,TN
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Ability to multi-task, work independently and within teams in fast-paced, high volume environments. Skilled in multi tasking and achieving dead lines. Excellent work performance and attendance record. Previous experience managing and advising a team of employees for a years time. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
13
13
years of professional experience
Work History
Multimedia Specialist
Consolidated Nuclear Security
11.2020 - Current
- Photograph various projects to support quality evaluations engineers
- Video multi-day projects to support quality evaluations engineers
- Utilize Adobe editing programs to edit both photos and videos to enter into shared drives for documentations purposes
- Manage digital archives to maintain organized file management system of images and video clips.
- Field calls for various photo and video projects to ensure jobs are covered
- Create and maintain scheduling calendar for all of quality evaluations photography and video team
Security Police Officer
Consolidated Nuclear Security
06.2016 - 11.2020
- Participate in training exercises for emergency situations
- Semiannual weapons qualification
- Maintain physical fitness requirements
- Train new security police officers on shift
- Maintain up to date record of training and mandatory list for sub-group
- Served as point of contact for supervisors with issues for sub-group
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations
- Operated security console equipment to monitor and control access
- Monitored personnel access and maintained accurate security records
- Responded to emergency situations quickly and calmly for professional support
- Built excellent rapport and working relationship with community to build trust and improve upon communication
Park Ranger
Frozen Head State Park
06.2013 - 06.2016
- Effectively operated park visitor's center information, retail, and camping operations
- Supervised five maintenance employees and conducted monthly performance evaluations
- Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties
- Promoted education on ecology, natural resources and environmental concerns to visitors through captivating presentations, elaborate exhibits and hands-on workshops
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris
- Administered first aid to visitors suffering from falls and minor injuries and contacted paramedics for hospital transport in serious cases
- Responded to all inquiries from general public by phone and email within three hours of receipt
- Responded to citizens' complaints and requests for information and services
Conservation Education Presenter
Walt Disney World
01.2013 - 06.2013
- Completed Walt Disney World's professional staff development certification
- Worked at stations around Animal Kingdom park while teaching children and their families about animals and conservation biology
- Answered questions and helped guide guests to specific locations at entrance to the park at opening
- Developed presentations and talks for special events
- Assisted with any emergencies both medical and security in the park
Fisheries Intern
Great Smoky Mountains Association
08.2012 - 10.2012
- Use backpack electro shockers to collect fish in predetermined sites for inventory and monitoring purposes
- Assist with inventory and monitoring for state and federal agencies including Tennessee Wildlife Resources Agency and the U.S Forest Service
- Assist with the weighing and measuring of collected fish
- Assist with various stream restorations throughout the park by relocating fish from a source stream
- Assist with upkeep of electrofishing equipment, and various other fish collecting devices, such as block nets, holding cages, and dip nets
- Maintain a clean and organized Fisheries Cache
- Assist with GPS projects mapping various streams and collection sites throughout the park
- Keep up to date records of chemical used by the Fisheries division by providing MSDS sheets and making sure they are stored properly
- Participate in overnight and multiple day projects in various parts of the park and Cherokee National Wildlife Refuge
Resource Education Intern
Great Smoky Mountains Association
05.2012 - 08.2012
- Staff Sugarlands visitor center information desk greeting and assisting visitors by answering questions regarding the park as a whole and assisting with directions to a wide array of activities including interpretative programs, auto tours, hiking trails and many others
- Assist visitors with situations such as minor first aid, car accidents or automobile trouble
- Answer telephones, direct calls to appropriate staff, provide answers to various questions, and taking messages when necessary
- Assist visitors with backcountry permits and advise them of any hazards they may encounter (weather, water supply, bear activity etc.)
- Perform opening and closing duties
- Resolved problems, improved operations and provided exceptional service
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Resident Assistant
Tennessee Tech University
01.2011 - 05.2012
- Staffed the office for one night a week and some weekends from the hours of 7 P.M. to 12 or 1 A.M
- Answer the office phone and deal with the call accordingly
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Researched, designed, and presented informative and social programs to the residents of the hall
- Assisted with campus wide programs for the residents of the halls in a committee called "Tech Wars" where I helped design and present active programs
- Assisted with emergency procedures including tornado warnings fire alarms, and building lock downs
- Participated in weekly staff meetings becoming informed of upcoming events and duties expected of me
- Dealing with various issues among residents including roommate conflicts, visitation violations, room safety issues, etc
- Conducting regular room checks, to ensure the safety of the residents in their living environments
- Designed and constructed bulletin boards with informative topics that were displayed in the lobbies of the buildings
- Performed several administrative duties, including room transfers, incident reports and maintenance requests
Seasonal Interpretative Ranger
Tims Ford State Park
05.2011 - 08.2011
- Researching, developing, and presenting interpretative programs to the public
- Presenting four one hour long programs to the public five days a week
- Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives
- Performed document reproduction, printing documents from electronic sources (e.g., email attachments, PDF files, CDs, etc.)
Tour Driver
Mackinac Island Carriage Tours
05.2010 - 07.2010
- Drove a two horse, twenty passenger carriage on a specified route around Mackinac Island while giving a live tour over a microphone to the visitors.
- Groom and harness the team of horses before hooking up the carriage to start the tours.
- Maintained safe and timely route completions.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Took on role of team lead when working with new horses and employees.
Education
Bachelor of Science - Wildlife and Fisheries
Tennessee Technological University
Cookeville, TN05.2012
High School Diploma -
Franklin County High School
Winchester, TN06.2008
Skills
- MS Office
- Appointment scheduling
- Problem solving
- Records maintenance
- Conflict resolution
- Excellent communication skills
- Manages time well
- Video Conferencing
- Meeting Coordination
- Flexible And Adaptable
- Customer Service
- Technical Skills
- Process Improvements
- Ability To Remain Calm
- Active DOE Q Clearance
- Customer Inquiries
Timeline
Multimedia Specialist
Consolidated Nuclear Security
11.2020 - Current
Security Police Officer
Consolidated Nuclear Security
06.2016 - 11.2020
Park Ranger
Frozen Head State Park
06.2013 - 06.2016
Conservation Education Presenter
Walt Disney World
01.2013 - 06.2013
Fisheries Intern
Great Smoky Mountains Association
08.2012 - 10.2012
Resource Education Intern
Great Smoky Mountains Association
05.2012 - 08.2012
Seasonal Interpretative Ranger
Tims Ford State Park
05.2011 - 08.2011
Resident Assistant
Tennessee Tech University
01.2011 - 05.2012
Tour Driver
Mackinac Island Carriage Tours
05.2010 - 07.2010
Bachelor of Science - Wildlife and Fisheries
Tennessee Technological University
High School Diploma -
Franklin County High School
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