Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Resendiz

Coalinga,CA

Summary

Dynamic professional with a proven track record at CHUSD, adept in emotional support and data collection. Excelled in reducing claim denials and enhancing patient satisfaction at Coalinga Regional Medical Center. Skilled in collaborative teamwork, demonstrated through significant improvements in patient adherence and academic growth.

Overview

22
22
years of professional experience

Work History

Speech Intervention Assistant

CHUSD
10.2017 - Current
  • Monitored student progress using data-driven techniques and adjusted interventions accordingly.
  • Provided one-on-one support to students with diverse learning needs, resulting in increased academic growth.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Documented student behaviors, interventions, and outcomes to enable lead SLP to address pertinent issues.
  • Work with SPL to assess student progress.
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.

Office Medical Biller

Coalinga Regional Medical Center- Rural Health Clinic
03.2005 - 09.2015
  • Reduced claim denials by accurately coding diagnoses, procedures, and treatments according to medical documentation.
  • Increased patient satisfaction by effectively addressing billing inquiries and providing clear explanations of charges and payments.
  • Managed accounts receivable aging report, identifying overdue balances for immediate follow-up actions towards timely debt recovery efforts.
  • Supported office staff during high-volume periods, coordinating tasks to ensure smooth management of daily operations.
  • Facilitated prompt reimbursements for healthcare providers through meticulous claim preparation and submission efforts.
  • Enhanced revenue collection rates through diligent follow-up on unpaid claims and denied services.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.

Substance Abuse Counselor

Mental Health Association Inc.
08.2003 - 03.2005
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Improved patient adherence to aftercare programs, providing consistent follow-up support and resources.
  • Supported aftercare planning for continued recovery after treatment.

Psychiatric Technician Intern

Atascadero State Hospital
08.2002 - 08.2004
  • Charted on each patient daily.
  • Treated clients with respect and dignity.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Counseled and mentored clients on substance use and life choices.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.

Education

Psychiatric Technician Certificate

West Hills College
Coalinga, CA
05-2003

Associate of Applied Business - Business

West Hills College
Coalinga
05-2001

Associate of Arts - General

West Hills College
Coalinga
05-2000

Skills

  • Collaborative teamwork
  • Adaptive learning techniques
  • Efficient communication
  • Data collection

Timeline

Speech Intervention Assistant

CHUSD
10.2017 - Current

Office Medical Biller

Coalinga Regional Medical Center- Rural Health Clinic
03.2005 - 09.2015

Substance Abuse Counselor

Mental Health Association Inc.
08.2003 - 03.2005

Psychiatric Technician Intern

Atascadero State Hospital
08.2002 - 08.2004

Psychiatric Technician Certificate

West Hills College

Associate of Applied Business - Business

West Hills College

Associate of Arts - General

West Hills College

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Veronica Resendiz