Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Villacreses

North Las Vegas,NV

Summary

Strong leader and problem-solver, while promoting organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Tactful business owner with background independently managing and running floral shop with numerous brands and products. Helping customers select perfect products for specific needs, handling inventory and supplies as well as keeping with latest trends and products.

Overview

18
18
years of professional experience

Work History

Enterpreneur- Shop Owner- Floral Arrangements

Esty
01.2015 - Current
  • Arrange floral designs to fit customer needs, according to color, shapes and budget available.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Increased store revenue through effective product merchandising and targeted marketing campaigns.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Pit Clerk

Hilton
03.2012 - 05.2014
  • Improved pit operations by effectively managing gaming chips and cash transactions.
  • Reduced discrepancies in cash counts by meticulously recording all transactions and ensuring accuracy.
  • Enhanced customer satisfaction with prompt and courteous service during busy periods.
  • Collaborated with pit supervisors to accurately track player ratings, resulting in tailored promotions and incentives for guests.

Cashier Team Lead

Target
03.2006 - 09.2010
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.
  • Trained team members on cash register operation and cash handling.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.

Education

No Degree - Philosophy

University of Buenos Aires
Argentina
2000

Skills

  • Process Improvement
  • Task Delegation
  • Social Media Platforms
  • Staff Management
  • Customer Service
  • Sales Planning
  • POS Inventory System Operation
  • Employee Performance Evaluations
  • Coaching and Mentoring
  • Attention to Detail
  • Purchasing and Planning
  • Strategic Decision-Making

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Enterpreneur- Shop Owner- Floral Arrangements

Esty
01.2015 - Current

Pit Clerk

Hilton
03.2012 - 05.2014

Cashier Team Lead

Target
03.2006 - 09.2010

No Degree - Philosophy

University of Buenos Aires

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Veronica Villacreses