Veronica Reyes
San Marcos
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
20
20
years of professional experience
Work History
Restaurant Shift Manager
Taco Bell Restaurant
05.2003 - Current
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Cross-trained crew members on different duties to increase coverage.
- Monitored employee food handling, safety and uniform requirements.
- Checked and monitored inventory levels to reorder items.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
Education
High School Diploma -
San Marcos High School
San Marcos, TX05.2003
Skills
- POS Terminal Operation
- Labor Law
- Pantry Restocking
- Inventory Management Software
- Investigating Complaints
- Supply Inventory Management
- Holding Temperatures
- Food and Safety Standards
- Portion Out Servings
- Food Portioning and Packaging
- Quality Control
- Accurate Cash Handling
- Multitasking
- FIFO Procedures
- Shipment Receipt
- Productivity and Efficiency
- Sweeping and Mopping
- Basic Mathematics
- Condiment Refilling
- Rewards Programs
- Cash Register Operations
- Staff Supervision
- Order Delivery Practices
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Shift Manager
Taco Bell Restaurant
05.2003 - Current
High School Diploma -
San Marcos High School
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