Summary
Overview
Work History
Education
Skills
Timeline
Generic

VERONICA REYES

Summary

Dynamic Operations Coordinator at Emotive Logistics with a proven track record in workflow optimization and team leadership. Successfully enhanced operational efficiency and maintained top inventory standards. Skilled in training management and problem-solving, fostering a collaborative environment that drives results and elevates customer service.

Overview

32
32
years of professional experience

Work History

Package Handler / Quality Assurance

FedEx
07.2025 - Current
  • Efficiently sorted and handled packages to meet delivery deadlines and ensure operational efficiency.
  • Conducted quality assurance checks to verify package integrity and compliance with company standards.
  • Collaborated with team members to maintain a safe and organized work environment.
  • Identified and resolved logistical issues, contributing to improved accuracy and customer satisfaction.

Operations Coordinator

Emotive Logistics
11.2019 - 04.2025
  • Assisted in developing operational procedures for improved efficiency.
  • Maintained inventory records and tracked supply orders for timely fulfillment.
  • Facilitated training sessions for new staff on operational protocols.
  • Analyzed workflow processes to identify areas for improvement and innovation.
  • Coordinated daily operations activities and assigned tasks to staff members.
  • Managed communications between departments to ensure efficient operations.
  • Evaluated and improved existing operational systems and procedures.
  • Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Housekeeper

American Campus Communities
08.2012 - 12.2018
  • Cleaned and sanitized rooms following established health and safety standards.
  • Managed laundry operations, ensuring timely cleaning and folding of linens.
  • Organized inventory of cleaning supplies for efficient stock management.
  • Collaborated with team members to maintain high cleanliness standards throughout facilities.
  • Assisted guests with requests, providing exceptional customer service at all times.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Interacted pleasantly with clients and guests when performing daily duties.

Lead Optician/ Optometric Technician

Balcones Eyecare
07.2011 - 03.2012
  • Responsible for Optical Department.
  • Worked with Eyeglass vendors in selection and purchasing of merchandise according to the demographically diversity of offices clients and location.
  • Assisted patients in selection of eyeglasses and lenses to best fit needs and lifestyle.
  • Worked with labs in ordering patients lenses and inspected lenses for proper prescription and accuracy.
  • Kept inventory of all the merchandise in the store and a ongoing recorded of all the products and tools ordered that was needed to run the optical store.
  • I complete all private insurance billing with the contracted insurance carriers.
  • I helped out at front desk and prepped patients for Doctor when needed.
  • Training for Office Manager position that was coming availible.

Front Desk Manager / Optometric Technician / Optician

TSO
02.2006 - 07.2011
  • Provide management oversight of patient check in/out and patient flow according to schedule and Doctors availability.
  • Patient Preliminary Exams to prep patients being examed by Doctor.
  • The collection and data entry of accurate patient demographic and insurance information.
  • Ensure that correct billing information is collected to produce and generate clean claims for submission.
  • Provide excellent customer service including problem solving, timely follow up, assisting in answering phone and scheduling patient appointments.
  • I assisted with all customer service issues when office manager was not present.
  • I set and maintained sales for the day, week and month.
  • I was in charge of all the 'new hire' training for my department and sales team.
  • Instucted contact lense wearing patients on proper insertion/removal and care of contact lenses.

Lead Optician / Assistant Support Sales Manager

Eyemart Express and Dr. Reed's Office
08.2001 - 02.2006
  • Lead sales associate for the sales floor i planned, implemented and exceeded sales goals for the day, week and month for the retail Department.
  • I was in charge of maintaining and keeping a monthly record of merchindise in store and did inventory of the store twice a year.
  • Supported as Assistant Manager when Office Manager was out.
  • Support Lab Technician for the Lab Manager.
  • Optometric Associate to Dr. Reed and his office.
  • Assisted the Office Manager with all duties for Dr. Reed.

Department Store Manager

Wal-Mart Stores, Inc.
06.1993 - 08.2001
  • My store was top performer in sales for the year of 2000.
  • Planned and implemented all staff schedules and department meetings.
  • I designed and completed all daily, weekly, and monthly reports.
  • Calculated all and loss statements every month for my department.
  • For the years of 2000 and 2001 my store had the best store inventory in the district.

Education

GED - High School Equivalency Diploma

Capital Idea
Austin, TX
01.2007

Skills

  • Project scheduling
  • Administrative management
  • Logistics coordination
  • Payroll administration
  • Inventory management
  • Scheduling management
  • Training management
  • Workflow optimization
  • Problem solving
  • Staff training
  • Communication skills
  • Team leadership
  • Customer service
  • Patient assessment
  • Warehouse safety
  • Package unloading
  • Team collaboration
  • Heavy lifting

Timeline

Package Handler / Quality Assurance

FedEx
07.2025 - Current

Operations Coordinator

Emotive Logistics
11.2019 - 04.2025

Housekeeper

American Campus Communities
08.2012 - 12.2018

Lead Optician/ Optometric Technician

Balcones Eyecare
07.2011 - 03.2012

Front Desk Manager / Optometric Technician / Optician

TSO
02.2006 - 07.2011

Lead Optician / Assistant Support Sales Manager

Eyemart Express and Dr. Reed's Office
08.2001 - 02.2006

Department Store Manager

Wal-Mart Stores, Inc.
06.1993 - 08.2001

GED - High School Equivalency Diploma

Capital Idea

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VERONICA REYES