Veronica Reynosa
Carmichael,CA
Summary
Seasoned Patient Access Representative with a proven track record at Adventist Health, adept in insurance verification and offering exceptional customer service. Excelled in enhancing patient satisfaction through effective conflict resolution and team leadership. Skilled in EMR and fluent in Spanish, significantly improving patient communication and registration efficiency.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Advance Imaging Adventist Health
Lodi, CA
07.2024 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Answer incoming calls, take messages, and transfer calls to appropriate departments or personnel.
- Schedule appointments for clients, customers, and other visitors.
- Greet and check in patients, updating patient information in computer system.
- Verify insurance coverage for appointments and collected co-payments as required.
- Schedule patients appointments, verifying the accuracy of appointment times with providers.
Front Office Lead
Adventist Health - Reedley
Reedley , CA
03.2022 - 07.2024
- Assisted in the training of new front office staff members.
- Greeted guests upon arrival and provided excellent customer service.
- Responded to guest inquiries, requests and complaints in a professional manner.
- Managed daily operations of the front desk area including check-in and check-out processes and reservations.
- Performed cashiering duties such as processing payments, refunds, and exchanges according to company policies.
- Maintained accurate records of all transactions related to front office activities using computerized systems.
- Assigned tasks to other front office personnel based on workloads and availability.
- Ensured that lobby areas were clean and well-stocked at all times.
- Resolved conflicts between customers or among staff members when necessary.
- Attended regular meetings with managers to discuss operational matters relating to the front office department.
- Developed positive relationships with provider by resolving any issues quickly.
- Analyzed feedback from customers through surveys or comment cards in order to improve services offered by the clinic.
- Performed administrative support tasks, completing duties within required timeframes.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Resolved patient issues and inquiries promptly, ensuring satisfaction and maintaining trust.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
- Implemented office policies and procedures to improve efficiency and compliance.
- Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Patient Care Representative
Adventist Health - Reedley
Reedley , CA
03.2006 - 07.2024
- Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
- Referrals- obtaining authorizations for multiple clinics
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
- Facilitated communication between physicians, nurses, pharmacists, insurance companies regarding patient care plans.
- Conducted follow-up calls with discharged patients to assess satisfaction with services received at the facility.
- Reviewed patient charts prior to each appointment to ensure accuracy of information on file.
- Monitored prescription refills and requested authorization from insurance companies when necessary.
- Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
- Participated in community outreach events focused on educating individuals about preventive healthcare measures.
- Obtained patient address, insurance information, contact information and medical history.
- Assisted patients in filing pertinent consent forms and payment contract forms.
- Completed insurance verifications and claim forms for patient intake and processing.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Verified patients' insurance and payment methods during admissions or check-in processes. HMO'S, PPO'S, medical with healthnet/bluecross
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Counseled patients on potential financial liabilities and payment requirements.
Education
High School Diploma -
Sanger High
Sanger06-1997
Skills
- Patient check-in
- Registration management
- Conflict resolution
- Patient identity verification
- Insurance verification
- Data entry
- Registration and admissions
- Electronic health records
- Medical terminology
- Fee collection
- Team leadership
- Relationship building
- Appointment scheduling
- Customer service
- Quality assurance
- Payment processing
- Team collaboration
- Friendly and outgoing
- Spanish speaking
- Multitasking and organization
- Training coordination
- Problem-solving
- EMR
- Records maintenance
Languages
Spanish
Professional
Timeline
Patient Access Representative
Advance Imaging Adventist Health
07.2024 - Current
Front Office Lead
Adventist Health - Reedley
03.2022 - 07.2024
Patient Care Representative
Adventist Health - Reedley
03.2006 - 07.2024
High School Diploma -
Sanger High
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