Veronica Rigatti
Summary
Focused professional creates memorable and delicious baked goods. Creates custom desserts that exceed customer specifications. Hardworking individual offers great task prioritization and time management skills.
Overview
5
5
years of professional experience
Work History
Bakers Assistant
Mia and Maddie's LLC
04.2023 - 12.2024
- Completed daily tasks which included:
- Following recipes to prepare baked goods (Cookies, scones, brownies, cakes, etc.)
- Created appealing displays to showcase products in bakery.
- Operated cash registers and processed payments accurately.
- Decorating cakes
- Keeping a detailed inventory of all ingredients and stock of baked goods
- Cleaned and maintained kitchen equipment and oven.
- Packaged finished products for sale.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Patient Service Representative
Pleasant Run Family Physicians
06.2020 - 07.2023
- Hired during the pandemic to screen patients at the door- promoted to receptionist
- Collecting paperwork
- Screening patients for COVID-19
- Helping disabled and elderly into the building
- Taking patient calls
- Scheduling patient appointments
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Pastry Chef
The Gladstone Tavern
11.2022 - 02.2023
- Completed daily tasks which included:
- Making all components of the dessert menu (sauces, ice creams, garnishes)
- Keeping a detailed inventory of all ingredients
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Giving ideas for different menu items
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
Education
Associate in occupational studies - Baking and Pastry Arts
The Culinary Institute Of America
04.2022
Skills
- Customer service
- Team player
- Time management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Creative problem solving
- Food safety
Servsafe certification
Certified to handle food safely
Timeline
Bakers Assistant
Mia and Maddie's LLC
04.2023 - 12.2024
Pastry Chef
The Gladstone Tavern
11.2022 - 02.2023
Patient Service Representative
Pleasant Run Family Physicians
06.2020 - 07.2023
Associate in occupational studies - Baking and Pastry Arts
The Culinary Institute Of America
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