Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Rincon

Tampa,FL

Summary

Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in [Desired Position] role.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Windsor Fashions
09.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Sales Lead

Express Clothing Store
04.2024 - 07.2024
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Orchestrated seamless product transitions, minimizing customer disruptions.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Stayed current on company offerings and industry trends.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Assistant Manager

Windsor Fashions
03.2022 - 03.2024
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

Education

GED -

Orange Technical College
Ocoee, FL

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff training and development
  • Customer relationship management (CRM)
  • Google drive
  • Scheduling and planning
  • Teamwork and collaboration
  • Professional and courteous

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Windsor Fashions
09.2024 - Current

Sales Lead

Express Clothing Store
04.2024 - 07.2024

Assistant Manager

Windsor Fashions
03.2022 - 03.2024

GED -

Orange Technical College

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