Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Rivera

W Memphis,AR

Summary

Experienced technical professional prepared to excel in technical support and system maintenance roles. Skilled in diagnosing and resolving technical issues, ensuring optimal system performance. Strong focus on team collaboration and achieving results, with adaptability to changing needs and environments.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Wyndham Hotel Laquinta
04.2022 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

RADDISON HOTEL

Receptionist And Staff
03.2022 - 02.2024
  • Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
  • Managed daily operations for better customer service and increased revenue.
  • Developed strong relationships with local businesses to increase referrals and drive business growth.
  • Maintained high occupancy rates by implementing competitive pricing strategies and promotions.
  • Ensured compliance with all federal, state, and local regulations pertaining to hospitality industry requirements as well as health and safety guidelines.72
  • Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.

Technical Specialist

Cricket Technologies
09.2022 - 01.2024
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
  • Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
  • Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
  • Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.

Education

High School Diploma -

Northeast High School
Texas
05-2015

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Guest relations
  • Time management
  • Hospitality service expertise
  • Listening skills

Timeline

Technical Specialist

Cricket Technologies
09.2022 - 01.2024

Front Desk Agent

Wyndham Hotel Laquinta
04.2022 - Current

RADDISON HOTEL

Receptionist And Staff
03.2022 - 02.2024

High School Diploma -

Northeast High School

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Veronica Rivera