VERONICA RODRIGUEZ
Gulf Breeze,FL
Summary
Adept at fostering guest relations and enhancing dining experiences, I leveraged my hospitality service expertise and teamwork skills at Don Ramon Mexican Restaurant to significantly improve service delivery. My proactive approach in managing high-volume dining and maintaining cleanliness standards contributed to a noticeable increase in guest satisfaction and team efficiency.
Professional hospitality specialist with robust experience in fast-paced environments. Skilled in supporting servers, ensuring smooth operation, and enhancing guest satisfaction. Strong focus on teamwork, adaptability, and achieving high standards. Reliable and flexible with tasks, excelling in communication, organization, and customer service.
Overview
24
24
years of professional experience
Work History
Server Assistant
Novulty Catering
01.2014 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Waitress/ Host/Kitchen Prep Cook
Joe Caribe
09.2022 - 03.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Host/ Waitress
Outback Steakhouse
11.2019 - 03.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Waitress Supervisor
Don Ramon Mexican Restaurant
02.2001 - 11.2004
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Education
Medical Assistant - Medical / Biling
Ross Medical Education Center
Lake Worth, FL05-1993
High School Diploma -
John I Leonard
Lake Worth, FL06-1992
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Responsible and trustworthy
- Customer service / Bilingual
- Cleanliness standards
- Hospitality service expertise
- Heavy lifting
- Order management
- Supply restocking
- Flexible schedule
- Table bussing
- Order taking and processing
- Sales expertise
- High volume dining
- Guest relations management
- Cash handling
- Basic math
- Dining area maintenance
- Table setting
- Food station setup
- Banquet coordination
- Memory retention
- Kitchen communication
- Tabs and food running
- Order taking
- Ordering procedures
- Menu presentation
- Wine service
- Wine pairings
- Multitasking and organization
- Cleaning and sanitizing
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Waitress/ Host/Kitchen Prep Cook
Joe Caribe
09.2022 - 03.2023
Host/ Waitress
Outback Steakhouse
11.2019 - 03.2020
Server Assistant
Novulty Catering
01.2014 - Current
Waitress Supervisor
Don Ramon Mexican Restaurant
02.2001 - 11.2004
Medical Assistant - Medical / Biling
Ross Medical Education Center
High School Diploma -
John I Leonard
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