Veronica Rivera
Wappingers Falls
Summary
A hands-on Executive Assistant and Human Resources Coordinator with many years of experience with managing multiple projects and teams. I am effective in communication between personnel, management and suppliers. Strong background in project management, customer service, interviewing and conducting orientations. I am seeking to leverage my years of work experience into a role in a progressive organization.
Overview
24
24
years of professional experience
Work History
HEAP (Home Energy Assistance Program) Examiner
DCFS (Dutchess County Department Of Community & Family Services)
Poughkeepsie
10.2024 - Current
- Conduct in-person and phone interview applicants for the Home Energy Assistance Program for financial eligibility as needed
- Maintain own HEAP applications and case files with copies of IDs, SS Cards, Birth Certificates, Utility bills, pay checks, Social Security Award Letters and other supporting documentation to be in the case file and ready to scan when completed
- Employ other laws, codes and programs relating to the provision of human services
School Bus Monitor
Wappingers Central School District / School Transportation / Wappingers Junior Garage
09.2023 - 06.2024
- Obtained 10 hour Monitor/Attendant Instructional Program Basic Course.
- Assisted school bus driver and disabled students in operation of lifts for wheelchairs and properly strapped the disable student wheelchairs for safe traveling on the bus.
- Secured special equipment that may accompany the disabled student such as oxygen and medicine bag.
- Did other related work as required by supervisors especially never denied in filling in for other coworkers when out sick or on vacation.
Coordinator of Part-time Adjuncts
Graduate Center / Office of Human Resources / The City University of NY
New York
10.2007 - 06.2010
- Coordinated and tracked all part-time adjunct appointments and re-appointments for 6 sister schools
- Performed and prepared all new adjunct orientations
- Created employment packages including human resources policies for new adjuncts
- Processed and tracked payroll for part-time adjuncts and college assistants
- Processed and maintained all benefits for part-time adjuncts
- Processed and maintained all retirement records for part-time adjuncts
- Maintained and updated new forms on human resources web page for adjuncts
- Processed and maintained all tuition waiver applications for all City University employees and faculty
- Assisted the Assistant Vice President, Director and Associate Director of Human Resources with staff meeting minutes and inquiries when necessary
IT Service Delivery Coordinator of 2 Global Directors
White & Case, LLP
New York
05.2006 - 04.2007
- Supported 2 Global Directors as a vital and visible executive-level IT Service Delivery Coordinator
- Demonstrated the ability to improvise, improve procedures and meet demanding deadlines
- Arranged business trips, corporate agendas and itineraries for hotel, airline and car reservations
- Managed e-mail, folders, calendars and contact lists for both Global Directors
- Created correspondence on behalf of both Global Directors
- Written and prepared meeting minutes for the IT Service Delivery & Mgmt, Applications Support & Development, Asset Mgmt and Project Mgmt Departments
- Maintained vacation schedule for both Global Director’s staff members
- Assessed and allocated Time & Expense Reports
- Coordinated and scheduled conference rooms and calls
- Designed and developed Power Point presentations
Executive Assistant of Institutional Advancement
Benjamin N. Cardozo School of Law / Yeshiva University
New York
05.2005 - 04.2006
- Prepared and arranged annual gifts
- Administered and collaborated the Board of Directors bimonthly meetings
- Coordinated and assisted special events for fundraising
- Monitored contact information regarding new & old constituents in Banner Database
- Collected & entered all parents and students contact information in Microsoft Access
- Provided administrative support to the director and associate director
Executive Assistant of Deans
Mercy College / Manhattan Campus
New York
08.2001 - 04.2005
- Attained high-level senior administrative support to the Campus Dean, Assistant Dean and Associate Dean
- Maintained and monitored the Campus Dean and Assistant Dean’s e-mails, folders, contacts, calendars and travel itineraries
- Supervised, recruited, and trained three secretaries, two receptionists and six college assistants on office policies & procedures, customer service and MS Office Suite
- Processed timecards and attendance sheets
- Conducted training seminars for new faculty on computer grading system
- Prepared requisitions and charge backs of all office expenditures
- Assisted with preparing the departmental budget
- Scheduled and conducted conference calls for president, provost and executive staff
- Maintained database for all undergraduate and graduate students
- Collected and administered course bulletins for undergraduate and graduate courses
- Scheduled all room reservations for staff and faculty meetings and organized all special events
- Managed facilities by taking emergency calls, complaint calls and general inquiries
- Arranged and attended meetings with all vendors and facility team members
Education
Master of Science - Organizational Leadership
Mercy College
New York, NY05.2005
Bachelor of Science - Organizational Management
Mercy College
New York, NY05.2004
Associate in Applied Science - Graphic Arts & Advertising Technology
New York City Technical College
Brooklyn, NY06.2000
Skills
- Microsoft Office Suite
- Banner
- HR Peoplesoft Program
- CUNY First Program
- Problem solving
- Team Leadership
- Staff Development and Training
- Recruitment, Orientations and On-boarding
- Scheduling and Coordination
Hobbies and Interests
Good books and movies
Volunteer Experience
- Girls Scouts 2017 - 2019 Helped with community parade float/walked in community parade. Conducted girl scout cookie sales. Assisted with parties with decorations and made baked goods. Craft making ideas and bought craft items for the troop. Attended 9/11 Ceremony with the Wappingers Mayor to assist the scouts with the pledge and placing the wreath on the memorial in Mesier Park in Wappingers Falls, NY.
- PTA 2015 - current Contribute baked goods, cookies and specialty dishes for students, staff and teachers for example Fall Festivals, Staff Appreciation Day and Honor Roll Breakfast. Chaperoned school trips, attend meetings and other special events to assist with set up and distribution of items.
Accomplishments
· President’s List (2004)
· Dean’s List (2004)
· Honor's Club President and honoree (2002 - 2004)
Timeline
HEAP (Home Energy Assistance Program) Examiner
DCFS (Dutchess County Department Of Community & Family Services)
10.2024 - Current
School Bus Monitor
Wappingers Central School District / School Transportation / Wappingers Junior Garage
09.2023 - 06.2024
Coordinator of Part-time Adjuncts
Graduate Center / Office of Human Resources / The City University of NY
10.2007 - 06.2010
IT Service Delivery Coordinator of 2 Global Directors
White & Case, LLP
05.2006 - 04.2007
Executive Assistant of Institutional Advancement
Benjamin N. Cardozo School of Law / Yeshiva University
05.2005 - 04.2006
Executive Assistant of Deans
Mercy College / Manhattan Campus
08.2001 - 04.2005
Master of Science - Organizational Leadership
Mercy College
Bachelor of Science - Organizational Management
Mercy College
Associate in Applied Science - Graphic Arts & Advertising Technology
New York City Technical College
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