Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Rivera

Jacksonville

Summary

Dynamic and detail-oriented professional with a strong background in customer service at top retailers. Proven ability to enhance customer satisfaction through excellent communication and teamwork. Skilled in inventory management and product knowledge, consistently achieving sales targets while adapting to changing needs. Committed to delivering exceptional service and fostering positive customer experiences.

Overview

5
5
years of professional experience

Work History

Grocery Clerk

Publix
09.2022 - Current
  • Detailed aisles and and displays meticulously to ensure proper product placement, regularly checking for discrepancies.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.


Customer Service Associate

Walgreens
08.2021 - 09.2022
  • Worked product to sales floor daily, assuring proper product inventory and reorganizing askew shelves.
  • Checked in vendors dropping off products and collected invoices.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency, including credit card and Walgreens membership sign-up numbers.
  • Processed photo center orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Sales Floor Associate

Michaels Craft Store
08.2020 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.

Education

Associate of Arts - Nutrition And Dietetics

Florida State College
Jacksonville, FL
12-2025

Skills

  • Attention to detail
  • Teamwork and collaboration
  • Excellent communication
  • Customer service

Timeline

Grocery Clerk

Publix
09.2022 - Current

Customer Service Associate

Walgreens
08.2021 - 09.2022

Sales Floor Associate

Michaels Craft Store
08.2020 - 03.2021

Associate of Arts - Nutrition And Dietetics

Florida State College

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