Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Robinson

Syracuse,NY

Summary

Highly skilled CCHT with 15 years in dialysis treatment field. Delivered patient treatments in large inpatient facility. Excellent technical skills and empathetic demeanor leading to positive patient outcomes. Efficient, compassionate [CCHT] with extensive dialysis treatment and supervisory skills. Trained 15 years dialysis technicians in outpatient facility. Superb organizational and communication skills enabled smooth service delivery in very busy clinical setting. Experienced Dialysis Technician with 15 years of experience providing outstanding care to patients in various stages of renal failure. Accomplished in building rapport with patients and explaining procedures to ease anxiety. Offering expert knowledge of hemodialysis treatment, unit operations and regulatory guidelines. Flexible individual promoting 7-year career as AA. Oversees and manages ventilator setting adjustments and performs diagnostic tests. Solid background in recovery, intensive care and pediatric units.

Overview

15
15
years of professional experience

Work History

CCHT

DCI.INC/ SUNY ACUTES
08.2017 - Current
  • Assisted with dialysis technician orientation and training to promote high standard of patient care.
  • Improved patient care by providing timely and accurate hemodialysis treatments.
  • Assessed patients'' physical and emotional well-being before and after treatments, adjusting care plans accordingly for optimal outcomes.
  • Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
  • Responded to dialysis-related emergency situations under nurse supervision.
  • Monitored patient's vital signs and adjusted dialysis treatment parameters.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Created and updated records and files to maintain document compliance.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Authored business documents to organize and emphasize information quickly and effectively.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Aided human resources in recruiting efforts by screening resumes, scheduling interviews, and gathering feedback from hiring managers.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Conducted research to assist with routine tasks and special projects.
  • Supported executive decision-making by preparing comprehensive reports on office performance metrics.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Elevated overall productivity levels through consistent maintenance of electronic filing systems and shared document repositories.
  • Coordinated travel arrangements for executives while adhering to budgetary guidelines and preferences.
  • Assisted management with budget preparation, providing detailed data analysis to support informed fiscal decisions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Performed accurate water quality testing, ensuring optimal conditions for safe and effective dialysis treatments.
  • Provided comprehensive pre-and post-treatment assessments, identifying any potential complications and addressing them promptly.
  • Maintained a high level of professionalism at all times, upholding the highest standards of patient care and confidentiality.
  • Educated patients and their families on kidney disease management, empowering them to take an active role in their care.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.

Patient Care Technician - CCHT

DCI.INC
05.2009 - 08.2017
  • Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
  • Administered intravenous therapy under supervision of registered nurses, adhering strictly to protocol for optimal results without complications.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
  • Assisted nursing staff with daily tasks, facilitating efficient patient care and reducing workload for nurses.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.

Education

GED -

OCEAN CITY HIGH SCHOOL
Ocean City, NJ
01.1998

Skills

  • Hemodialysis Procedures
  • Vascular Access Care
  • Blood pressure monitoring
  • Maintaining Sterility
  • Adapting to Change
  • Motivational Interviewing
  • Equipment Setup
  • Dialysis treatment
  • Measuring vital signs
  • Patient Care
  • Direct Patient Care
  • Blood sample collection
  • Documentation accuracy
  • Patient Observation
  • Biohazardous waste disposal
  • Infection control protocols
  • HIPAA
  • Patient records administration
  • Patient Relations
  • Emergency Response
  • Records Management
  • Patient Health Education
  • Continuing education
  • Strong Work Ethic
  • Customer Service
  • Critical Thinking
  • Punctual and Dependable
  • Decision-Making
  • Self-Driven and Motivated
  • Certified in CPR/AED
  • Coaching and Mentoring
  • CPR/AED
  • Patient Services
  • Sample Collection
  • Procedure Assistance
  • Technical training
  • Patient Care Technician (PCT)

Timeline

CCHT

DCI.INC/ SUNY ACUTES
08.2017 - Current

Patient Care Technician - CCHT

DCI.INC
05.2009 - 08.2017

GED -

OCEAN CITY HIGH SCHOOL

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