Veronica Robles
Bakersfield,CA
Summary
Dependable administrative professional offering twenty years of administrative support experience to high-level staff. Dedicated to excellent customer service, client satisfaction. Quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
Work History
Front Desk Coordinator
Action Property Management And Sales
10.2019 - 07.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Served as point of contact for residents, fulfilled requests and resolved conflicts within and forwarded all other inquiries to appropriate department and personnel.
- Cultivated relationships with Real Estate Agents, lenders and title companies.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained a diverse staff on front desk procedures and policies.
- Maintained accounts in balance and ran daily reports to verify totals.
- Compiled reports and upkeep of resident database, notified staff of necessary corrections and resolutions.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Managed inventory storage in clean and organized fashion.
Administrative Assistant
AT&T
09.2009 - 07.2023
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases through Ecorp SAP software program.
- Assisted in completion of financial forms such as I9, W4 and W9, and maintained permanent records.
- Developed and updated spreadsheets and databases to track, analyze, and report on technician timekeeping and employee records.
- Assisted with onboarding of new employees.
- Assisted with timecards and payroll data for six teams of employees.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Tracked employee vacation, sick and personal time.
- Created and maintained databases to track and record up to fifty Technicians daily work schedule.
- Reconciled expenses for management staff.
- Maintained contracts with vendors and suppliers for office supplies, equipment and services for two offsite offices.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed office inventory and ordered new supplies to maintain adequate stock levels.
- Assisted development and implementation of new administrative procedures.
- Coordinated office meetings and site events for staff teams.
- Increased office participation in special events by creating newsletters and or office updates.
- Pitched in to assist with special projects and additional tasks.
- Observed strict confidentiality rules to maintain data integrity and protect employee data.
Education
Phlebotomist
Long Beach City College
Long Beach06.2000
High School Diploma -
David Starr Jordan
Long Beach06.1998
Skills
- Internal and External Human Relations
- Effective Communicator
- Community Engagement
- Database Administration
- Office Coordination
- Microsoft Office
Languages
Spanish
Professional Working
Timeline
Front Desk Coordinator
Action Property Management And Sales
10.2019 - 07.2023
Administrative Assistant
AT&T
09.2009 - 07.2023
Phlebotomist
Long Beach City College
High School Diploma -
David Starr Jordan
Similar Profiles
Onika KilkennyOnika Kilkenny
Front Desk Agent at Action Property Management And SalesFront Desk Agent at Action Property Management And Sales
BOBYROBSON SALOMONBOBYROBSON SALOMON
Front Office Manager at Action Property Management And SalesFront Office Manager at Action Property Management And Sales
Brandy MartinezBrandy Martinez
Portfolio Property Manager at Action Property Management And SalesPortfolio Property Manager at Action Property Management And Sales