Veronica Robles
Bakersfield,CA
Summary
Dependable administrative professional offering twenty years of administrative support experience to high-level staff. Dedicated to excellent customer service, client satisfaction. Quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
Work History
Front Desk Coordinator
Action Property Management And Sales
2019.10 - 2023.07
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Served as point of contact for residents, fulfilled requests and resolved conflicts within and forwarded all other inquiries to appropriate department and personnel.
- Cultivated relationships with Real Estate Agents, lenders and title companies.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained a diverse staff on front desk procedures and policies.
- Maintained accounts in balance and ran daily reports to verify totals.
- Compiled reports and upkeep of resident database, notified staff of necessary corrections and resolutions.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Managed inventory storage in clean and organized fashion.
Administrative Assistant
AT&T
2009.09 - 2023.07
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases through Ecorp SAP software program.
- Assisted in completion of financial forms such as I9, W4 and W9, and maintained permanent records.
- Developed and updated spreadsheets and databases to track, analyze, and report on technician timekeeping and employee records.
- Assisted with onboarding of new employees.
- Assisted with timecards and payroll data for six teams of employees.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Tracked employee vacation, sick and personal time.
- Created and maintained databases to track and record up to fifty Technicians daily work schedule.
- Reconciled expenses for management staff.
- Maintained contracts with vendors and suppliers for office supplies, equipment and services for two offsite offices.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed office inventory and ordered new supplies to maintain adequate stock levels.
- Assisted development and implementation of new administrative procedures.
- Coordinated office meetings and site events for staff teams.
- Increased office participation in special events by creating newsletters and or office updates.
- Pitched in to assist with special projects and additional tasks.
- Observed strict confidentiality rules to maintain data integrity and protect employee data.
Education
Phlebotomist
Long Beach City College
Long Beach06.2000
High School Diploma -
David Starr Jordan
Long Beach06.1998
Skills
- Internal and External Human Relations
- Effective Communicator
- Community Engagement
- Database Administration
- Office Coordination
- Microsoft Office
Languages
Spanish
Professional Working
Timeline
Front Desk Coordinator
Action Property Management And Sales
2019.10 - 2023.07
Administrative Assistant
AT&T
2009.09 - 2023.07
Phlebotomist
Long Beach City College
High School Diploma -
David Starr Jordan
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