Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Rocha

Mesa,AZ

Summary

Dynamic Community Manager with proven expertise at Western Wealth Communities, adept at enhancing tenant satisfaction and streamlining operations. Skilled in property management and conflict resolution, I successfully improved community engagement and maintained high occupancy rates through effective communication and strategic planning. Committed to fostering positive relationships and delivering exceptional customer service. Also bilingual both speaking and writing.

Knowledgeable Community Manager with proven track record in fostering robust community engagement and enhancing member satisfaction. Successfully implemented community initiatives that increased participation and strengthened relationships. Demonstrated excellence in communication and conflict resolution skills, contributing to seamless community operations.

Overview

16
16
years of professional experience

Work History

Community Manager

Western Wealth Communities
04.2020 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Evaluated property conditions and recommended improvements.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
  • Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.

Assistant Manager

Shelton And Cook Residentials
01.2018 - 04.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Assistant Manager

PBBell Asset Management
01.2015 - 01.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Leasing Agent

PBBell Asset Management
06.2009 - 01.2015
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Distributed and followed up on tenant renewal notices.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
  • Used [Software] to keep record of financial transactions and rental applications.
  • Recruited new residents through website advertising and marketing.

Education

High School Diploma -

Skyline High School
Mesa, AZ
05-2004

Skills

  • Community engagement
  • Tenant and eviction laws
  • Daily operations management
  • Property inspections
  • Employee performance management
  • Staff training
  • Property management
  • Financial budgeting and reporting
  • Property tours and inspections
  • Proficient in [software]
  • Vendor management
  • Leasing and sales
  • Relationship building
  • Conflict handling
  • Daily operations oversight
  • Maintenance oversight

Timeline

Community Manager

Western Wealth Communities
04.2020 - Current

Assistant Manager

Shelton And Cook Residentials
01.2018 - 04.2020

Assistant Manager

PBBell Asset Management
01.2015 - 01.2018

Leasing Agent

PBBell Asset Management
06.2009 - 01.2015

High School Diploma -

Skyline High School

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