Veronica Rodriguez
Pasadena,TX
Summary
Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker.
Overview
3
3
years of professional experience
Work History
Teacher's Assistant
The Wiggle Room
08.2019 - 05.2020
- Set up playroom and childcare areas for safety and cleanliness.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Arrived at assigned areas on time, prepared, and ready to work.
- Established safe play environment for children.
- Encouraged child involvement in classroom experiences and group interaction.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Guest Services Associate
TopGolf
05.2022 - 11.2022
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Collaborated with housekeeping staff to maintain clean, comfortable accommodations for all guests.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Coordinated event bookings, ensuring seamless execution of logistics and guest satisfaction.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Trained new Guest Services Associates on company policies and best practices, fostering a strong team environment focused on delivering exceptional service.
Cashier
HEB/Mi Tienda
10.2021 - 04.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Arts - Mass Communications
San Jacinto Community College
Pasadena, TX12.2023
High School Diploma -
Pasadena Memorial High School
Pasadena, TX05.2021
Skills
- Guest Relations
- Writing and Verbal Communication
- Customer Service
- Cash Handling
- Customer Assistance
- Cleaning and Sanitizing
- Competitive
- Sports Enthusiast
- Hand-Eye Coordination
- Personable and Friendly
- Community Involvement
- Strong Work Ethic
- Focus and Concentration
- Self-Discipline
- Problem-Solving
- Fluent in Spanish
- Fluent in English
Timeline
Guest Services Associate
TopGolf
05.2022 - 11.2022
Cashier
HEB/Mi Tienda
10.2021 - 04.2022
Teacher's Assistant
The Wiggle Room
08.2019 - 05.2020
Associate of Arts - Mass Communications
San Jacinto Community College
High School Diploma -
Pasadena Memorial High School
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