VERONICA RODRIGUEZ
Doral,FL
Summary
Project Manager with over 16 years of extensive expertise in office administration, customer service, and project management. Proven ability to significantly increase market segments and enhance customer satisfaction through innovative solutions and strong relationship-building. Fluent in English and Spanish, ensuring effective communication in diverse environments.
Overview
16
16
years of professional experience
Work History
Office Manager
Passaic County Education Associations
2023.01 - 2024.01
- Managed office duties including customer service, administrative tasks, and financial transactions
- Organized events such as meetings and conferences, ensuring smooth execution
- Streamlined office procedures, reducing administrative overhead by 15% and enhancing productivity
- Implemented a new document management system, increasing data retrieval speed by 20% and reducing errors.
Educational Solutions Consultant & Office Manager
Sharzer Associates
2016.01 - 2023.01
- Increased market segments by 50% through presentations to school administrators
- Led sales phases from lead generation to after-sales support
- Enhanced customer satisfaction through strong relationship-building and issue resolution
- Conducted research to provide customized educational solutions.
Office Manager & Event Coordinator
Sharzer Associates
2016.01 - 2021.01
- Supported sales team with essential tools and materials, enabling consistent achievement of sales targets
- Coordinated and managed logistics and finances for meetings and events, ensuring seamless execution
- Resolved customer issues promptly, maintaining professional communication and enhancing client satisfaction
- Implemented efficiency protocols, reducing office supply costs by 15% and improving overall team productivity.
Office Manager
Skema, Inc.
2014.01 - 2015.01
- Coordinated multi-million-dollar projects, ensuring timely completion and budget adherence
- Managed budgets and schedules, leading to increased efficiency and cost savings
- Oversaw inventory and documentation, enhancing accuracy and productivity
- Implemented new project management software, enhancing team productivity by 20% and ensuring timely project completion.
Project Manager
Explosive Image, Inc.
2008.01 - 2014.01
- Coordinated customer and development teams, ensuring project success and client satisfaction
- Oversaw web project development, meeting budget and timeline constraints
- Directed marketing campaigns for top clients, enhancing social media engagement
- Fostered strong team dynamics, improving inter-departmental communication and project efficiency.
Education
Master of Science in Education with a Bilingual Extension -
Hunter College
12.2019
Bachelor of Science in Communication -
Florida International University
12.2009
Skills
- Customer Service
- Budgetary Planning
- Event Management
- New Business Development
- Office Administration
- Presentation Skills
- Project Management
- Relationship Building
- Team Supervision
- Verbal & Written Communication Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Passaic County Education Associations
2023.01 - 2024.01
Educational Solutions Consultant & Office Manager
Sharzer Associates
2016.01 - 2023.01
Office Manager & Event Coordinator
Sharzer Associates
2016.01 - 2021.01
Office Manager
Skema, Inc.
2014.01 - 2015.01
Project Manager
Explosive Image, Inc.
2008.01 - 2014.01
Master of Science in Education with a Bilingual Extension -
Hunter College
Bachelor of Science in Communication -
Florida International University
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