Arlene Rios
Orlando,FL
Summary
Customer-oriented General Manager with more than 20 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
21
21
years of professional experience
Work History
General Manager
Apac Food LLC
Oviedo, FL
11.2019 - Current
- Recruited, interviewed and hired qualified staff for open positions.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Trained employees on duties, policies and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitor and maintain proper store cleanliness, appearance, and maintenance.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
General Manager
Speedway Gas
Orlando, FL
06.2014 - 11.2019
- Recruited and hired qualified candidates to fill open positions.
- Prepared weekly schedules to verify proper floor coverage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed and executed a strategic plan to achieve and exceed sales goals.
- Monitor store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
- Supervised employees through planning, assignments and direction.
General Manager
Hess Gas Station
Orlando, FL
10.2003 - 06.2014
- Recruited, interviewed, hired, trained, and mentored qualified staff for open positions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared weekly schedules to verify proper floor coverage.
- Exceeded sales goals and resolved issues by sharing and implementing customer service initiatives.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Education
High School Diploma -
Florida Career College
Orlando, FLBusiness Office Administration -
Florida Career College
Orlando, FLSkills
- Vendor Sourcing
- Service Quality Improvement
- Recruiting and hiring
- Project Management
- Account Management
- Workflow Planning
- Microsoft Office 360
- excel
- sscs
- Conflict Resolution
- Positive and professional
- bilingual
- flexible and adaptable
- problem solver and critical thinker
Timeline
General Manager
Apac Food LLC
11.2019 - Current
General Manager
Speedway Gas
06.2014 - 11.2019
General Manager
Hess Gas Station
10.2003 - 06.2014
High School Diploma -
Florida Career College
Business Office Administration -
Florida Career College