Veronica Rodriguez
San Antonio,TX
Summary
Proven Quality Control Specialist with a track record of enhancing workflow efficiency and compliance at Bio Bridge Global. Skilled in documentation review and fostering professional relationships,
Overview
8
8
years of professional experience
Work History
Quality Control Specialist
Bio Bridge Global
10.2022 - Current
- Review documentation, including records, procedures, and forms to ensure quality endpoints and compliance requirements are achieved.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reported problems and concerns to management.
- Maintain detailed records of product defects or manufacturing issues as they test and assess products to help identify and eliminate recurring problems and also provide a paper trail to aid in accountability and error reporting.
- Conducted data review and followed standard practices to find solutions.
Customer
Premium Retail Services
12.2021 - 06.2022
- Upheld company policies and procedures at all times, contributing to a safe and welcoming atmosphere for customers.
- Collaborated with fellow team members to achieve storewide goals and maintain a high level of customer service.
- Participated in store promotions and events, contributing to an increase in sales during peak periods.
- Assisted in training new team members, fostering an environment of learning and growth within the team.
- Processed orders, service requests and applied information to customers.
- Handled returns/exchanges with empathy while adhering to company guidelines, maintaining customer satisfaction throughout the process.
- Resolved customer complaints professionally, ensuring a positive resolution for both parties.
- Provided expert advice on product selection, helping customers make informed decisions based on their needs.
- Enhanced customer satisfaction by consistently providing friendly and efficient service.
- Developed strong relationships with repeat customers through attentive service tailored to individual preferences.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Imaging Specialist
GPM Life Insurance
02.2018 - 11.2019
- Performed quality control assessments on processed images, identifying areas for improvement or correction as needed.
- Provided technical support and troubleshooting assistance to colleagues, fostering a collaborative work environment.
- Continuously sought opportunities for professional growth through training programs and workshops aimed at enhancing skills relevant to the Imaging Specialist role.
- Ensured compliance with company policies and procedures related to document handling and data security.
- Enhanced workflow efficiency with proper organization and management of digital assets.
- Optimized scanning processes for various document types, reducing errors and improving overall accuracy.
- Prioritized workload effectively in order to meet deadlines while maintaining attention to detail.
- Transmitted documents, organized revisions and tracked changes.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Converted documents from one application to another.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
Administrative Assistant
KForce Temp Agency
06.2016 - 03.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
Associate of Arts - Education
Palo Alto College
San Antonio, TX06.1997
Skills
- Documentation Review
- Documentation And Reporting
- File Management
Timeline
Quality Control Specialist
Bio Bridge Global
10.2022 - Current
Customer
Premium Retail Services
12.2021 - 06.2022
Imaging Specialist
GPM Life Insurance
02.2018 - 11.2019
Administrative Assistant
KForce Temp Agency
06.2016 - 03.2017
Associate of Arts - Education
Palo Alto College
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