Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Rodriguez

Eugene

Summary

Versatile and dedicated professional with a track record of excellence in community service at Lane County. Leveraged strong problem-solving and computer skills to enhance event planning and client support, achieving significant improvements in client satisfaction. Excelled in teamwork and relationship building, consistently recognized for a positive attitude and adaptability.

Professional, experienced, and ready to contribute in volunteer capacity. Skilled in team collaboration, adaptable to changing needs, and focused on achieving impactful results. Strong communication, organizational, and interpersonal skills, ensuring reliable support and effective teamwork.

Overview

29
29
years of professional experience

Work History

Catholic Community Services Volunteer

Lane County
11.2024 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Coordinated with different service providers to meet clients' individual needs.
  • Helped clients navigate social services system and access needed resources.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.

Notary State of Oregon

Self
07.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Notary Public

Self
05.2022 - Current
  • Managed appointment scheduling to maximize efficiency, enabling prompt service for all clients.
  • Developed a reputation for exceptional knowledge in handling various types of notarial acts, leading to increased client demand and business growth.
  • Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
  • Completed timely renewals of notary commission and bond requirements, avoiding potential lapses in service availability.
  • Provided guidance to customers to facilitate completion of notarial documents.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Administered oath to document signers to obtain affirmation of truth.
  • Checked documents and identifying credentials for all parties.
  • Updated journal with names and dates for permanent record.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Established credibility and trustworthiness among local businesses that led them to recommend my services to their associates.
  • Checked client identification to maintain compliance with state legal requirements.
  • Certified and attested power of attorney documents, acknowledgements and deeds.
  • Established professional network with local businesses to expand service offerings.
  • Self-motivated, with a strong sense of personal responsibility.

Driver

Spark
11.2023 - 07.2024
  • Followed all relevant traffic laws and safety regulations.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Obtained signatures from customers upon delivery of goods.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Caregiver

Self
04.2022 - 07.2024
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.

Bookkeeper/Data Entry Clerk

La Abeja
04.2022 - 07.2024
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Inspected account books and recorded transactions.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Assisted with budget preparation and monitoring, contributing to better expense control.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Assisted with cost reduction by identifying unnecessary expenses through detailed financial analysis.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.

Driver Uber/ Lyft

Uber & Lyft
01.2019 - 03.2022
  • Followed all relevant traffic laws and safety regulations.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Obtained signatures from customers upon delivery of goods.

Order Filler

Lone Star Hero Gear
01.2017 - 01.2019
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Picked and packed order items.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
  • Maintained optimal stock levels through efficient communication with purchasing team regarding reorder needs.
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Safely and securely loaded items to prevent damage during transport.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Followed orders precisely for correct items, sizes and quantities.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Managed timely and effective replacement of damaged or missing products.
  • Kept work areas neat, clean and free from debris.
  • Interacted with guests in friendly and knowledgeable way.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Greeted customers and directed to requested products.

General Laborer

First Choice Staffing
01.2016 - 01.2017
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted team members with tasks that require group effort.
  • Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Performed general housekeeping and cleaning tasks.
  • Notified supervisors of defective equipment or material.
  • Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Participated in ongoing training programs to continuously improve skills related to warehousing operations and best practices.
  • Supported team members in completing tasks efficiently, fostering a collaborative work atmosphere.

Tax Preparer Assistant

Sandoval Notary Tax Service
01.2014 - 01.2016
  • Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
  • Met strict deadlines by efficiently managing time and prioritizing tasks during peak tax season periods.
  • Educated clients on available deductions and credits, maximizing their potential refunds or minimizing liabilities.
  • Reduced errors by double-checking calculations and cross-referencing input data against source documents.
  • Maintained a high level of confidentiality when handling sensitive financial information for clients.
  • Streamlined the data entry process for tax documents, resulting in faster turnaround times for clients.
  • Organized files both electronically and physically for ease of access and retrieval improving overall workflow.
  • Supported clients in gathering relevant financial information, enabling accurate tax return filings.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Adapted quickly to new tax software and technologies, enhancing efficiency in tax preparation tasks.
  • Provided exceptional customer service, resulting in high client retention and satisfaction rates.
  • Continuously sought professional development opportunities, staying ahead of industry trends and regulatory changes.

Claims Analyst

Forward Air Solutions
01.2012 - 01.2015
  • Documented information gathered in field and uploaded data to company database for efficient processing using [Software].
  • Maintained strong working relationships with third-party vendors, such as independent adjusters and appraisers, to facilitate prompt resolution of claims.
  • Mentored junior team members, sharing expertise in claims analysis techniques and fostering professional growth within the department.
  • Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
  • Interacted with clients and employees, which helped cultivate positive working relationships.
  • Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Home Healthcare Caregiver

La Estrella Home Care
01.2009 - 01.2013
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Chip Saw Rig Saw Operator

Temple Inland
01.2008 - 09.2009
  • Demonstrated flexibility in completing tasks on various types of saws such as table saws, band saws, miter saws, or panel saws depending on project needs.
  • Completed special cuts, grooves and bevels to produce desired looks.
  • Reduced material waste with precise measurements and effective use of raw materials.
  • Ensured accurate record-keeping by documenting material cuts, machine adjustments, blade changes, and general maintenance activities in daily logs.
  • Mounted workpieces in holding device, manually, or using hoist.
  • Monitored and inspected sawing machine operations to detect any malfunctions.

Office Assistant

Treeline Living Center
01.2006 - 01.2007
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Assisted with event coordination, ensuring successful execution of internal and external events.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted in development and implementation of office policies to ensure compliance and efficiency.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Medical Assistant

Lufkin Urgent Care
01.2004 - 01.2006
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Measured patient pulse oximetry.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Office Clerk Assistant

Pilgrims Pride Corp
01.1996 - 01.2002
  • Reduced errors in data entry tasks by maintaining high attention to detail and conducting regular audits.
  • Maintained a professional atmosphere in the office by greeting visitors courteously, directing them to appropriate staff members, and managing incoming phone calls efficiently.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Purchased and maintained office supplies.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Developed strong working relationships with colleagues across departments through collaboration on various projects.
  • Demonstrated adaptability in handling diverse administrative tasks as assigned while prioritizing workload effectively under tight deadlines.
  • Assisted in the onboarding process of new employees by preparing orientation materials and providing support with paperwork completion.
  • Ensured accuracy of company records through diligent maintenance of both paper and electronic filing systems.
  • Improved communication within the office by distributing important information via email and posting announcements on the company intranet.
  • Excellent communication skills, both verbal and written.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Interpreted spoken and written languages other than English and vice versa.
  • Interpreted conversations between foreign language-speaking clients and others.
  • Provided verbal summaries of non-English documents for immediate use.
  • Translated documents from English to Spanish.
  • Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.
  • Assisted foreign language-speaking clients with inquiries.
  • Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
  • Collaborated with team to translate series of documents from English to other languages.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Notary Public

National Notary Association
Oregon
07-2024

Notary Public

Huckleberry Notary Bonding
Florida
05-2023

Certification - Phlebotomist/ Medical Assistant

Angelina College
Lufkin, TX
05-2004

GED -

Angelina College
Lufkin, TX
05-2000

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Attention to detail
  • Community service
  • Computer skills
  • Flexible schedule
  • Relationship building
  • Customer service
  • Adaptability and dependability

Languages

Spanish
Native or Bilingual

Timeline

Catholic Community Services Volunteer

Lane County
11.2024 - Current

Notary State of Oregon

Self
07.2024 - Current

Driver

Spark
11.2023 - 07.2024

Notary Public

Self
05.2022 - Current

Caregiver

Self
04.2022 - 07.2024

Bookkeeper/Data Entry Clerk

La Abeja
04.2022 - 07.2024

Driver Uber/ Lyft

Uber & Lyft
01.2019 - 03.2022

Order Filler

Lone Star Hero Gear
01.2017 - 01.2019

General Laborer

First Choice Staffing
01.2016 - 01.2017

Tax Preparer Assistant

Sandoval Notary Tax Service
01.2014 - 01.2016

Claims Analyst

Forward Air Solutions
01.2012 - 01.2015

Home Healthcare Caregiver

La Estrella Home Care
01.2009 - 01.2013

Chip Saw Rig Saw Operator

Temple Inland
01.2008 - 09.2009

Office Assistant

Treeline Living Center
01.2006 - 01.2007

Medical Assistant

Lufkin Urgent Care
01.2004 - 01.2006

Office Clerk Assistant

Pilgrims Pride Corp
01.1996 - 01.2002

Notary Public

National Notary Association

Notary Public

Huckleberry Notary Bonding

Certification - Phlebotomist/ Medical Assistant

Angelina College

GED -

Angelina College

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Veronica Rodriguez