Veronica Rodriguez
Crystal City,TX
Summary
Accomplished Resident Supervisor with a proven track record at Core Civic Inc. Enhancing Resident satisfaction and community harmony through effective policy enforcement and team management. Work directly with children and young people, helping them to build life skills and confidence, delevope healthy relationships and make decisions that are right for them.
Overview
19
19
years of professional experience
Work History
Not Applicable
Not Applicable
Crystal City, TX
08.2024 - Current
- Laid off due to company close
Residential Supervisor
Corecivic
Dilley, Texas
04.2015 - 08.2024
- Ensured that all necessary supplies were available at all times for resident use.
- Conducted regular inspections of living areas to identify potential hazards or maintenance issues.
- Coordinated daily transportation needs of residents.
- Conducted regular safety inspections in residential areas.
- Organized recreational activities for residents according to their interests.
- Monitored resident activities to ensure compliance with program regulations.
- Promoted a safe environment by enforcing rules and regulations.
- Served as a role model for staff by exhibiting professional behavior at all times.
- Developed and maintained positive relationships with family members, guardians, and other professionals involved in resident care.
- Provided crisis intervention services to residents in need of emotional support.
- Provided safe, supportive and caring living environment for every resident.
- Provided nurturing and appropriate environment for children of various ages.
- Implement behavior management strategies as needed
- Actively listen to youth and address their concerns
- Offer positive role modeling and mentorship
- Provide emotional support and guidance during challenging suitations
- Develope and execute recreational and educational activities
- Enter legal and social visits on database
- Schedule legal appointment
- Assit asylum officers
- Scan and email
- Answering phone calls
- Transport detained
- Excel and word
Customer Service Representative
Personal Financial Solutions
Crystal City, Texas
11.2014 - 03.2015
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Prevented key account losses by researching discrepancies and correcting problems.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center for improved efficiency and reduced wait times
- Resolved customer with empathy, resulting in increased loyalty and repeat business
- Communicate with patients to provide account resolution
Direct Care Worker
Family Endeavor
San Antonio , Texas
11.2013 - 04.2014
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Improved resident and staff engagement through group activities.
- Maintained clean and well-organized environment for client happiness and safety.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Laundered clothing and bedding to prevent infection.
- Monitored client's well-being, safety and comfort under physician direction.
- Provided emotional support to clients experiencing difficult life transitions or crises.
- Assisted clients with maintaining good personal hygiene.
Correctional Officer
Crystal city detention center
Crystal City, Texas
11.2005 - 10.2013
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Guarded facility entrances to screen visitors.
- Used appropriate means to discipline prisoners.
- Enhanced facility security by conducting regular inspections and addressing potential risks
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts
- Reduced instances of contraband by throughly searching inmates, cells, and common areas
- Transport and escort inmates
- Log in all radios and keys
- Conduct census
- Supervising laundry employee and train nee staff
- Ensuring laundry processes meet quality and hygiene standards and ensure laundry equipment is properly maintained
- Monitor and maintaining inventory levels of laundry supplies
Education
Diploma - Computer Book Keeping
South Texas Vocational Technical Institute
Laredo, TX04-1991
Basic Study
Middle Rio Grande
Crystal City, TX05-1989
Skills
- Google drive
- Dependable and responsible
- Self-Directed
- Team management
- Policy enforcement
- Meeting coordinator
- Data entry
- Customer service
- Excel and word
Timeline
Not Applicable
Not Applicable
08.2024 - Current
Residential Supervisor
Corecivic
04.2015 - 08.2024
Customer Service Representative
Personal Financial Solutions
11.2014 - 03.2015
Direct Care Worker
Family Endeavor
11.2013 - 04.2014
Correctional Officer
Crystal city detention center
11.2005 - 10.2013
Diploma - Computer Book Keeping
South Texas Vocational Technical Institute
Basic Study
Middle Rio Grande