Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Veronica Rodriguez

Corpus Christi,TX

Summary

Dynamic HR leader with a proven track record at Trisec Signal Security, driving diversity initiatives and enhancing onboarding processes. Skilled in HR analytics and employee relations, I successfully aligned HR strategies with business goals, fostering a high-performing culture that improved talent acquisition and retention. Committed to organizational development and continuous improvement.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Talent Support/Director of Human Resources Operations

Trisec Signal Security
12.2024 - 04.2025
  • Championed diversity and inclusion efforts, creating a more welcoming workplace culture for all employees.
  • Collaborated with executive leadership to align HR goals with overall business objectives.
  • Developed comprehensive onboarding programs for seamless employee integration.
  • Established succession planning processes that identified high-potential individuals within the organization for future leadership roles.
  • Managed talent acquisition process, resulting in a highly skilled workforce.

General Manager

Acosta Organization
12.2022 - 02.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Operating Partner

Whataburger Restaurants LLC
02.2016 - 09.2023
  • Improved overall customer satisfaction through timely and effective problem resolution.
  • Managed effective customer service and quality assurance programs to protect business reputation.
  • Managed budgets and financial performance, ensuring cost-effective allocation of resources.
  • Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
  • Analyzed data trends to identify areas for improvement and drive informed decision-making processes.
  • Led a high-performing team, fostering an environment of collaboration and continuous improvement.
  • Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.

Driver

Diamond Towing And Recovering
01.2014 - 02.2016
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Full - Time Teller

Bank of America
02.2006 - 11.2012
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Bilingual CSR (seasonal)

Tesoro Loan
10.2005 - 01.2006
  • Delivered outstanding service by adapting communication styles according to each client''s cultural preferences and language requirements.
  • Provided comprehensive product information, addressing customer concerns effectively in their preferred language.
  • Balanced multiple priorities within a fast-paced environment, consistently meeting deadlines and delivering superior customer service.

Cashier

Whataburger
04.2002 - 12.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Robstown High School
Robstown, TX
05-2004

Skills

  • HR policies development
  • Performance appraisals
  • HR analytics
  • Diversity and inclusion
  • Recruitment strategies
  • Organizational development
  • Exit interviews
  • Employee relations
  • Multitasking
  • Health and safety compliance
  • Teamwork
  • Problem-solving abilities
  • Onboarding, training, and development

Certification

  • Licensed level II security - Guard card expires 04/2030
  • TWIC License - expires 03/11/2030

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Talent Support/Director of Human Resources Operations

Trisec Signal Security
12.2024 - 04.2025

General Manager

Acosta Organization
12.2022 - 02.2024

Operating Partner

Whataburger Restaurants LLC
02.2016 - 09.2023

Driver

Diamond Towing And Recovering
01.2014 - 02.2016

Full - Time Teller

Bank of America
02.2006 - 11.2012

Bilingual CSR (seasonal)

Tesoro Loan
10.2005 - 01.2006

Cashier

Whataburger
04.2002 - 12.2003

High School Diploma -

Robstown High School

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