Veronica Rodriguez

Patient Consultation & Treatment:

• Conduct comprehensive skin analyses and patient consultations to identify concerns and determine appropriate treatment options such as Botox, filler, and laser treatments
• Develop and implement customized skincare treatment plans in collaboration with the supervising dermatologist

Medical Aesthetician:
Perform a range of medical-grade treatments including:

• Chemical peels
• Microdermabrasion
• Hydrafacials
• Acne focused Facials
• Educate patients on pre- and post-treatment care and recommend a home skincare regimen using high level product knowledge on medical-grade products
• Maintain a clean, sterile, and organized treatment environment, adhering to all sanitation and safety protocols
• Accurately document all patient information, treatment details, and progress in the electronic health record system
• Stay current with the latest industry trends, technologies, and best practices in medical aesthetics
• Participate in ongoing training and certifications as required

Patient Coordination:

• Warmly welcoming patients and managing the check-in and check-out process
• Verifying insurance coverage and eligibility
• Handling phone inquiries
• Meticulously maintaining patient records
• Providing exceptional service to ensure patients feel welcome, comfortable, and well-cared for

Appointment Management:

• Auditing upcoming appointments and confirming attendance
• Gathering all necessary information (insurance, intake questions) in advance
• Proactively managing cancellations by offering earlier slots to waiting patients to keep provider schedules full

Sales & Education:

• Providing education on skincare products to both patients and staff
• Handling product sales

• Drove sales performance by setting and communicating daily goals, and coaching the team on upselling and cross-selling techniques
• Managed daily store operations, including inventory control, financial reporting, and efficient scheduling to optimize staffing
• Implemented corporate visual merchandising standards to create an appealing and brand-consistent shopping environment
• Oversaw loss prevention efforts by enforcing company policies and procedures to minimize shrinkage
• Recruited, trained, and developed a high-performing team focused on achieving sales targets and providing excellent customer service
• Analyzed key performance indicators (KPIs) to identify trends, address opportunities, and develop strategies for continuous improvement
• Resolved customer complaints and issues in a professional and timely manner to ensure customer satisfaction and loyalty
• Managed all cash handling procedures, including daily reconciliation and bank deposits