Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Veronica Rodriguez

Spring Hill

Summary

Dynamic Team Leader at Access Healthcare with a proven track record in enhancing operational workflows and driving quality improvement. Skilled in mentoring and coaching, I successfully implemented training programs that elevated team performance and increased customer satisfaction ratings. Adept at conflict resolution and analytical thinking, I foster a collaborative and productive work environment.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Team Leader

Access Healthcare
08.2020 - Current
  • Led cross-functional teams to improve operational workflows and enhance service delivery.
  • Developed training programs for new team members, ensuring consistent adherence to company standards.
  • Streamlined communication processes, increasing efficiency in project execution across departments.
  • Mentored junior staff, fostering professional growth and enhancing team performance through feedback and support.
  • Implemented quality assurance protocols, resulting in improved accuracy and reduced errors in documentation.
  • Analyzed performance metrics to identify areas for improvement, driving strategic initiatives for operational excellence.
  • Facilitated regular team meetings to align objectives, promote collaboration, and address challenges proactively.
  • Coordinated resource allocation effectively, optimizing team productivity while maintaining high service quality standards.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

Adjunct Clinical Instructor

ATA Career Education
01.2015 - Current
  • Designed and implemented engaging clinical education curriculum for nursing students.
  • Evaluated student performance through comprehensive assessments and feedback mechanisms.
  • Mentored aspiring nurses, fostering critical thinking and clinical reasoning skills.
  • Collaborated with healthcare professionals to enhance students' practical experience.
  • Facilitated simulation exercises to prepare students for real-world clinical scenarios.
  • Integrated evidence-based practices into teaching methodologies to improve learning outcomes.
  • Developed instructional materials that align with current industry standards and practices.
  • Participated in continuous professional development to enhance teaching effectiveness and curriculum relevance.
  • Evaluated student performance through ongoing assessment, providing constructive feedback and promoting academic growth.
  • Facilitated skill development through hands-on clinical training, reinforcing theoretical knowledge with practical application.
  • Managed classroom dynamics effectively, fostering a positive atmosphere conducive to learning while maintaining professionalism at all times.
  • Supervised students during clinical rotations, ensuring adherence to policies and procedures while promoting patient safety and quality care delivery.
  • Collaborated with fellow faculty members to share resources, exchange ideas, and improve the overall effectiveness of the program.
  • Delivered high-quality instruction using a variety of teaching methods tailored to diverse learning styles and individual needs of students.

Medical Assistant

Lindo Medical
01.2019 - 02.2021
  • Administered patient care procedures adhering to established protocols and best practices.
  • Assisted in managing patient records using electronic health record systems efficiently.
  • Coordinated patient appointments, ensuring timely follow-ups and effective communication with healthcare providers.
  • Conducted routine clinical tasks, including vital sign monitoring and specimen collection, ensuring accuracy and compliance.
  • Trained junior staff on office procedures and patient interaction protocols to enhance team performance.
  • Led initiatives to improve patient satisfaction through enhanced service delivery and feedback collection methods.
  • Mentored new hires on clinical standards and office management practices, fostering a collaborative work environment.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.

Medical Assistant

Shore Line Uro Care
01.2018 - 06.2018
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.

Medical Assistant

Central Walk in Clinic
03.2013 - 04.2016
  • Implemented process improvements that streamlined front-office operations, reducing wait times for patients.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.

Deputy Sheriff, Road Patrol

Citrus County Sheriffs Office
01.2005 - 04.2011
  • Enforced traffic laws and regulations to enhance roadway safety.
  • Conducted routine patrols, observing and reporting suspicious activities.
  • Responded to emergency calls, providing timely assistance and support.
  • Collaborated with community members to build trust and promote crime prevention initiatives.
  • Documented incidents thoroughly, ensuring accurate records for investigations.
  • Collaborated with fellow deputies and local law enforcement agencies to share information and resources, leading to more effective crime prevention strategies.
  • Continually updated knowledge of federal, state, and local laws for accurate interpretation and enforcement during daily patrols.
  • Provided assistance during emergencies, including evacuations, natural disasters, or search-and-rescue operations for better protection of the community.
  • Deescalated potentially volatile situations using crisis intervention techniques, resulting in peaceful resolutions without resorting to force whenever possible.
  • Conducted investigations into criminal activity, gathering evidence and interviewing witnesses to solve cases efficiently.
  • Managed time efficiently while on duty, prioritizing tasks and remaining flexible in response to changing circumstances as they arose.
  • Demonstrated strong leadership abilities when tasked with supervising shifts or acting as watch commander in the absence of higher-ranking officers.
  • Testified effectively in court proceedings regarding personal actions taken during investigations or arrests as required by legal process.
  • Ensured adherence to departmental procedures regarding evidence collection and storage by following established protocols accurately.

911 Dispatcher

Hernando County Sheriffs Office
02.1999 - 01.2005
  • Coordinated emergency response operations, ensuring timely dispatch of appropriate services.
  • Monitored multiple communication channels for incoming emergency calls and alerts.
  • Utilized computer-aided dispatch systems to track and manage field units efficiently.
  • Trained new dispatchers on protocols, procedures, and use of communication equipment.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Read system maps and caller information, and documented details in system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Answered calls from automatic routing system and took basic information from callers.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Increased situational awareness among responding units through timely updates on evolving incident conditions.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.

Education

Allied Health - Allied Health

ATA Career Education
Spring Hill, FL
01-2013

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Work Planning and Prioritization
  • Coaching and mentoring
  • Documentation and reporting
  • Performance improvement
  • Work planning
  • Complex Problem-solving
  • Analytical thinking
  • Goal setting
  • Overseeing daily activities
  • Quality improvement
  • Conflict resolution
  • Mentoring
  • Daily workflow improvement
  • Leading team meetings
  • Safety
  • Relationship building
  • Safety processes and procedures
  • Staff education and training
  • Process improvement
  • Team building
  • Coaching
  • Client support
  • Cash handling
  • Client service
  • Issue resolution
  • Complaint resolution
  • Giving constructive feedback
  • Evaluating employee work
  • Performance evaluations
  • Influencing skills
  • Employee evaluation
  • Overtime management
  • Feedback delivery

Certification

  • NCMA
  • CPR/BLS
  • IV Certification

Languages

Spanish
Native or Bilingual

Timeline

Team Leader

Access Healthcare
08.2020 - Current

Medical Assistant

Lindo Medical
01.2019 - 02.2021

Medical Assistant

Shore Line Uro Care
01.2018 - 06.2018

Adjunct Clinical Instructor

ATA Career Education
01.2015 - Current

Medical Assistant

Central Walk in Clinic
03.2013 - 04.2016

Deputy Sheriff, Road Patrol

Citrus County Sheriffs Office
01.2005 - 04.2011

911 Dispatcher

Hernando County Sheriffs Office
02.1999 - 01.2005

Allied Health - Allied Health

ATA Career Education

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