VERONICA ROJAS
Houston,TX
Summary
Multifaceted, efficient, reliable, and professional individual who is dedicated to both, work and surpassing company satisfaction. Bilingual in English and Spanish along with a team player who can multitask in high-stress environments while still providing excellent customer service. Customer Service Time Management Negotiation Critical Thinking Communication Skills Additional Skills
Overview
8
8
years of professional experience
Work History
Contact Lens Technician
Berkeley Eye Center
01.2023 - 06.2023
- Entered prescription data into computer and initiated new contact lens orders.
- Operated and worked with basic and advanced optical laboratory equipment, tools, supplies and materials.
- Performed multiple concurrent tasks at several different equipment stations and maintained superior job flow.
- Executed routine and advanced production duties associated with lens production and paid close attention to quality.
- Filing for medically necessary contacts such as Scleral lenses.
- Teaching patients how to insert and remove soft and hard lenses.
- Monthly Statements, ordering stock trials, ordering supplies for contact lens department.
- Processing payments for over the phone orders.
Patient Service Coordinator/Eyewear Consultant
My Eye Doctor
01.2022 - 01.2023
- Greet and assist patients in person and over the phone
- Maintain the privacy of patients and perform all duties within
- HIPAA Regulations
- Schedule appointments for patients, including rearranging schedules to account for emergencies
- Assist customers with frame selection along with presenting other lens options and features
Assistant Contact Lens Dept. Manager
America's Best Contacts And Glasses
08.2016 - 04.2022
- Supervise and manage associates in ensuring company standards are met
- Manage supplies are kept inventory at an optimal level
- Performing opening and/or closing procedures according to store guidelines
- Assist in interviewing, hiring, and training new staff
- Evaluated employee performance, set goals, and developed improvement plans
- Define employee functions and keep individuals on task
Sales Associate/ Pawnbroker
MoneyMart, Pawn
09.2015 - 08.2016
- Performed sales and loan transactions and/or extensions
- Manage inventory control
- Cash handling and merchandise abilities
- Providing excellent customer service by greeting customers and interacting with customers in person or on the phone
- Assist customers while and ensure the highest customer satisfaction
Education
Diploma -
Jefferson Davis High School
2010
Skills
- Data Verification
- Answering Questions
- EHR Updating
- Restocking Supplies
- Contact Lens Prescriptions
- Customer Contact
Languages
Spanish
Native or Bilingual
Timeline
Contact Lens Technician
Berkeley Eye Center
01.2023 - 06.2023
Patient Service Coordinator/Eyewear Consultant
My Eye Doctor
01.2022 - 01.2023
Assistant Contact Lens Dept. Manager
America's Best Contacts And Glasses
08.2016 - 04.2022
Sales Associate/ Pawnbroker
MoneyMart, Pawn
09.2015 - 08.2016
Diploma -
Jefferson Davis High School
Similar Profiles
Jose HernandezJose Hernandez
Scribe Coordinator at Berkeley Eye CenterScribe Coordinator at Berkeley Eye Center
Lacy PalazzottaLacy Palazzotta
Clinical Operations Manager at Berkeley Eye CenterClinical Operations Manager at Berkeley Eye Center
Zaakira AhmadZaakira Ahmad
Healthcare Specialist at OOMC, NJ Contact Lenses, Berkeley Eye CenterHealthcare Specialist at OOMC, NJ Contact Lenses, Berkeley Eye Center
JOSUE PEROZOJOSUE PEROZO
Oculoplastic Technician at Berkeley Eye CenterOculoplastic Technician at Berkeley Eye Center
Harold SmithHarold Smith
Chemical Plant Operator at Pemex Deer Park Support CenterChemical Plant Operator at Pemex Deer Park Support Center