Veronica Romero Miranda
Renton,WA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
7
7
years of professional experience
Work History
Waitress
The Cheesecake Factory
01.2018 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Prepared specialty desserts for customers for special occasions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders and coordinated customer service.
- Supervised server staff and simultaneously served personal section of tables.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Monitored and maintained required food temperatures for safety.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained food safety and sanitation standards.
Cashier Team Lead
Los Jalapenos Restaurant
04.2016 - 01.2018
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Displayed new stock and rotated existing products.
- Educated employees on register use, merchandising and customer service.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Ordered and received products and supplies to stock kitchen areas.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
Education
High School Diploma -
Liberty High School
Renton, WA01.2017
Skills
- Food and Beverage Pairings
- High-Volume Dining
- Table Setting Arrangements
- Supply Restocking
- Accurate Money Handling
- Ordering Procedures
- Train Employees
- Table Bussing
Timeline
Waitress
The Cheesecake Factory
01.2018 - Current
Cashier Team Lead
Los Jalapenos Restaurant
04.2016 - 01.2018
High School Diploma -
Liberty High School
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