Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
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Veronica Ross

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Police Officer

HINES VA MEDICAL CENTER
09.2020 - 03.2021
  • Provided direction pertaining to natural disasters, terrorist acts, criminal activity and other emergency situations
  • Independently conducted foot patrols for a prescribed area while individuals are placed in a holding cell
  • Worked within jurisdictional arrangements
  • Ensured compliance with, and enforces a range of Federal, state, territorial, and/or commonwealth, county and municipal laws, ordinances, rules and regulations
  • Questioned victims and witnesses to determine the reasons for a call for assistance to better gather statements
  • Recognized difference in 'normal' and 'deviant' behavior
  • Recognized and determines if a crime is about to be committed, is in the process of being committed, has already been committed, or alarms involving crimes in progress or just discovered
  • Informed individuals about their rights as suspects and/or witnesses
  • Assisted victims of accidents or assault by providing first aid, and/or calling for medical assistance, or assists in transporting to a specific location for medical treatment
  • Utilized special skill sets to assist the needs of Veterans and de-escalates crisis
  • Gave out crime prevention information and advice during when in contact with individuals
  • Identified and reacts to overcome life threatening situations such as natural or man-made disasters hostage, situations, terrorist attack, kidnap, or felony assault
  • Consulted with individuals for citations issued for personally observed violations of the law, rules, or regulations
  • Operated a variety of communications and security equipment, such as camera system, multi-frequency radios, multiple phone lines, and overhead system for announcements
  • Organized and updated Physical Security files of facility
  • Created and updated Law Enforcement call sign roster
  • Organized and filed all RCS files according to FY
  • Assisted in maintaining training records for all law enforcement personnel within Police Service.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.

Police Officer

JESSE BROWN VA MEDICAL CENTER
03.2020 - 09.2020
  • Provided direction pertaining to natural disasters, terrorist acts, criminal activity and other emergency situations
  • Independently conducted foot patrols for a prescribed area while individuals are placed in a holding cell
  • Works within jurisdictional arrangements
  • Ensured compliance with, and enforces a range of Federal, state, territorial, and/or commonwealth, county and municipal laws, ordinances, rules and regulations
  • Questioned victims and witnesses to determine the reasons for a call for assistance to better gather statements
  • Recognized difference in 'normal' and 'deviant' behavior
  • Recognized and determines if a crime is about to be committed, is in the process of being committed, has already been committed, or alarms involving crimes in progress or just discovered
  • Informed individuals about their rights as suspects and/or witnesses
  • Assisted victims of accidents or assault by providing first aid, and/or calling for medical assistance, or assists in transporting to a specific location for medical treatment
  • Utilized special skill sets to assist the needs of Veterans and de-escalates crisis
  • Gave out crime prevention information and advice during when in contact with individuals
  • Produced a variety of written documents and materials using a wide range of office software applications
  • Identified and reacts to overcome life threatening situations such as natural or man-made disasters hostage, situations, terrorist attack, kidnap, or felony assault
  • Consulted with individuals for citations issued for personally observed violations of the law, rules, or regulations
  • Operated a variety of communications and security equipment, such as camera system, multi-frequency radios, multiple phone lines, and overhead system for announcements.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.

Security Assistant

JESSE BROWN VA MEDICAL CENTER
01.2018 - 03.2020
  • Monitored and received routine, non-emergency, and emergency calls from multiple sources needing police assistance
  • Prioritized events and dispatched officers accordingly, maintains constant contact with officers on assignments, and accurately updates journal entries for documentation
  • Operated a variety of communications and security equipment, such as camera system, multi-frequency radios, multiple phone lines, and overhead system for announcements
  • Performed all physical security checks to include testing alarm and intrusion system checks at the beginning of shift
  • Coordinated with State, Federal and local law enforcement in emergency cases as necessary
  • Created journals, similar to Investigative Reports, covering incidents on shift containing pertinent information, which is factual, classified properly, and submits journals in a timely manner
  • Assisted in directing traffic ensuring normal traffic flow, especially during congested times such as shift change and when an accident has occurred
  • Assisted in apprehension of persons fleeing a crime scene or attempting to resist arrest while on VA property
  • Assisted in responses causing disturbances such as in family disputes, disrupting normal working operations.
  • Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
  • Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.

Medical Support Assistant

JESSE BROWN VA MEDICAL CENTER
11.2015 - 01.2018
  • Determined eligibility and enrolled applicable veterans for healthcare benefits/services
  • Acted as the focal point for both Veterans and clinical staff and provided superb customer service to all
  • Collaborated with Nursing Supervisor to assign beds to patients for admission
  • Accurately processed admission consults through the Emergency Department and Bed Control
  • Accurately checked patients in Emergency Department by verifying identity, demographics and updating insurance information
  • Made appointments to appropriate clinics and printed appointment letters out for veterans upon discharge from Emergency Department
  • Gathered and typed statistical data to accurately complete inconsistency reports
  • Knowledgeable in information security methods, policies, regulations and station directives pertaining to HIPAA and VA benefits
  • Provided orientation and training to new hires/professional staff on administrative/eligibility procedures and logistical factors associated with healthcare delivery
  • Assisted managers, supervisors, social workers and employees by typing, copying and distributing training materials, scheduling appointments, and preparing materials for presentation
  • Trained as time keeper.
  • Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
  • Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
  • Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.

Education

Bachelor of Arts - Sociology

American Military University
Charles Town, WV
06.2026

Esthetic License -

Tricoci University of Beauty Culture
Highland, IN
08.2022

Evidence Custodian Certificate -

Law Enforcement Training Center
North Little Rock, AK
02.2020

Dispatch Certificate -

Law Enforcement Training Center
North Little Rock, AK
04.2019

Skills

  • All Microsoft Programs
  • Fax/copy machine
  • Typing 75 wpm
  • Data Entry
  • BMS
  • VISTA
  • CPRS
  • Superb Customer Service
  • Medical Terminology
  • PYXIS
  • PIV System
  • LEADS
  • Report Exec
  • VAPS

Awards

  • GEM Award (Going the Extra Mile) – Nov. 2016
  • Certificate of Appreciation- Aug. 2017

References

References upon request

Timeline

Police Officer

HINES VA MEDICAL CENTER
09.2020 - 03.2021

Police Officer

JESSE BROWN VA MEDICAL CENTER
03.2020 - 09.2020

Security Assistant

JESSE BROWN VA MEDICAL CENTER
01.2018 - 03.2020

Medical Support Assistant

JESSE BROWN VA MEDICAL CENTER
11.2015 - 01.2018

Bachelor of Arts - Sociology

American Military University

Esthetic License -

Tricoci University of Beauty Culture

Evidence Custodian Certificate -

Law Enforcement Training Center

Dispatch Certificate -

Law Enforcement Training Center

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Veronica Ross