Veronica Runnels

Essential Functions:

• Prioritize the customer experience for their designated vendor.
• Drive sales through product placement, merchandising new deliveries, executing corporate zonograms, and serving as a locational expert.
• Communicate specific customer needs and shopping patterns to the vendor community.
• Execute key merchandising initiatives for the brands they represent.
• Track and place incoming shipments, put new goods out on the floor, manage inventory flow.
• Ensure sales floor is properly signed for sales and markdowns..
• Leverage vendor relationships and product knowledge to share product knowledge with customers to drive brand/vendor sales.
• Provide bi-weekly vendor comments to outline wins and opportunities.
• Perform other duties as assigned.
• Regular, dependable attendance and punctuality.

• Create in-store and online easy, seamless and fun experience; building and cultivating customer relationships
• Drive sales with in-store and online clients by embracing and being proficient with technology
• Participate in merchandising and operational requirements of the role
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Provided first-rate service to all customers and potential customers.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
• Provided ongoing support to existing clients, maintaining high level of satisfaction and encouraging repeat business.
• Adapted selling approach based on each customer's unique needs/preferences; tailoring product offerings accordingly.

• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Provided first-rate service to all customers and potential customers.
• Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
• Provided ongoing support to existing clients, maintaining high level of satisfaction and encouraging repeat business.
• Supported retail distributors, dealers and customers through in-person and telephone support.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Trained new employees on customer service, money handling and organizing strategies.

• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
• Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
• Provided excellent customer service, addressing inquiries and resolving issues swiftly.
• Maintained clean sales floor and straightened and faced merchandise.
• Collaborated with team members to achieve daily sales goals and exceed performance targets.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Helped customers complete purchases, locate items, and join reward programs.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Answered questions about store policies and addressed customer concerns.
• Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
• Enhanced customer satisfaction by providing personalized assistance and product recommendations.

• Established a culture of continuous learning within the dock crew team, encouraging members to explore new technologies and industry best practices to stay current with changing trends.
• Developed contingency plans for potential issues like labor shortages or equipment malfunctions, minimizing disruption to daily operations when faced with unforeseen challenges.
• Coordinated closely with other departments such as customs, transportation, sales, and logistics to ensure smooth operations at the dock area.
• Managed inventory control, maintaining accurate records of incoming and outgoing shipments to prevent loss or damage.
• Optimized storage space utilization, organizing warehouse layout for easy access to materials and efficient cargo handling.
• Participated in continuous improvement initiatives aimed at enhancing operational efficiency across all aspects of the business.
• Collaborated effectively with colleagues across various teams to achieve common goals while maintaining high levels of individual accountability.
• Implemented cost-saving measures by identifying areas where resources could be conserved without compromising quality or efficiency.
• Enhanced dock efficiency by implementing streamlined processes and procedures for loading and unloading cargo.
• Improved safety standards with regular equipment maintenance checks and crew safety training sessions.
• Worked with team members to move and load cargo properly and safely.
• Communicated with supervisors and other personnel to coordinate loading and unloading of goods.

• Managed inventory for optimal product availability and turnover rates.
• Facilitated open communication between merchandising team members at various levels of authority to address operational challenges promptly.
• Enhanced customer experience by providing exceptional service while maintaining well-organized sales floor environment.
• Increased sales by developing visually appealing merchandise displays and layouts.
• Spearheaded seasonal changes in product offerings, keeping sales floor fresh and relevant throughout the year.
• Improved store appearance with effective merchandising strategies, driving customer satisfaction and repeat business.
• Optimized space allocation by conducting regular store walk throughs and updating floor plans as needed.
• Ensured compliance with company guidelines for pricing, signage, and safety standards in all merchandising activities.
• Led cross-functional teams in executing promotional events, resulting in increased customer engagement.
• Provided training to new team members on merchandising best practices, enhancing overall team performance.
• Implemented planograms to create consistent visual presentations across multiple store locations.