Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Rusk

Austin,TX

Summary

Dynamic operations specialist with a proven track record at GAF Energy, excelling in partner operations and customer operations management. Leveraged Salesforce expertise and exceptional communication skills to successfully complete over 400 projects and onboard over 550 solar partners, significantly enhancing customer experience, partner engagement and operational efficiency. Demonstrated leadership in cross-departmental collaboration and training, driving renewable energy initiatives forward.

Overview

8
8
years of professional experience

Work History

Solar Partner Operations Specialist

GAF Energy
02.2024 - Current
  • Onboarded over 400 new solar partners into various programs, ensuring seamless integration.
  • Managed the full customer account creation process, from origination to enabling product sales and installation.
  • Ensured all partner enrollment and documentation processes complied with company standards to mitigate risks in handling confidential documents including Credit Request Applications, ACH Forms, and W-9s.
  • Collaborated closely with marketing, sales, product, and legal teams to ensure smooth operations and alignment with company goals while providing consistent communication on contractor enrollment and new programs.
  • Acted as a point of contact for solar partners, addressing inquiries, troubleshooting issues, and providing timely solutions to maintain strong partner relationships.
  • Spoke with peers to verify task completion, meeting expected deadlines.
  • Led continuous improvement initiatives by identifying bottlenecks and implementing solutions to enhance partner onboarding, enrollment, and operational processes.
  • Onboarded over 150 existing solar partners into new programs.
  • Contributed to the implementation of a streamlined enrollment process, improving efficiency.
  • Developed training materials for the supplemental Access Program and trained cross-functional teams on market expansion across 20 states.
  • Provided training to top-tier contractors on the Access Program.
  • Supported the opening of distribution channels across all serviced territories.

Solar Project Coordinator Supervisor

GAF Energy
02.2022 - 02.2023
  • Managed team of 6 Project Coordinators, ensuring consistent high-quality projects.
  • Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
  • Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute when joining the organization.
  • Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of quality.
  • Collaborated with leadership to develop strategies for enhancing the overall customer experience.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Streamlined customer operations for better efficiency, implementing new policies and procedures.
  • Monitored employee performance, providing constructive feedback and coaching for continuous improvement.
  • Implemented staff training programs to improve both technical knowledge and soft skills, raising overall performance levels.
  • Established clear communication channels between staff members, fostering a cohesive work environment conducive to collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies.

Solar Project Coordinator

GAF Energy
10.2020 - 02.2022
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project initiation through Permission to Operate by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Created job files for each project and maintained current data in each file.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into every day workflow for seamless projects.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Maintained accurate documentation of all projects.
  • Assisted with training over 10 new staff members and coached on task prioritization.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project's execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.

Lead Bartender, Recruiter and Certified Trainer

True Food Kitchen
03.2018 - 08.2020
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Exceptional menu, dietary, and food allergy knowledge.
  • Trained over 40 new cross functional staff employees.
  • Excellent guest service and guest relationships.
  • Consistently adhered to quality expectations and standards while providing an amazing dining experience.
  • Assisted management and coworkers with day to day operations.
  • Maintained contact with kitchen staff, management, serving staff, and guests to ensure quality service.
  • Knowledge of POS system.
  • Superb up-selling abilities.
  • Resolved guest complaints and guest comments promptly and professionally, preserving positive relationships between the business and its clientele.
  • Assumed duties of host, barback, busser, server and prep throughout each shift along with bartending.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Production Partner

Sente Mortgage
03.2017 - 12.2017
  • Assisted in the development and implementation of standard operating procedures for increased productivity.
  • Handled loans from origination to closing.
  • Prequalified potential borrowers and imported loan applications.
  • Collected and analyzed information and documents concerning status, credit history, financial statements, income,
    assets, investments, debts and property.
  • Was the main point of contact on all loans for borrows, sellers, builders, realtors, title companies, etc.
  • Educated borrowers on process and made sure they understood risks, benefits, advantages, disadvantages and
    potential outcomes.
  • Communicated needs between my Setup team, Processors, Underwriters and closing team.
  • Attended and facilitated closings.
  • Participated in various community events to generate interest in Sente Mortgage.

Education

Business Administration And Management

Baton Rouge Community College
Baton Rouge

High School Diploma -

Dutchtown High School
Geismar
05-2008

Skills

  • Customer relationship building
  • Partner relationship management
  • Knowledgeable in SalesForce
  • Operations management
  • Renewable energy knowledge
  • Communication
  • Training & Development
  • Cross-Departmental Collaboration
  • Team Leadership
  • Conflict Resolution

Timeline

Solar Partner Operations Specialist

GAF Energy
02.2024 - Current

Solar Project Coordinator Supervisor

GAF Energy
02.2022 - 02.2023

Solar Project Coordinator

GAF Energy
10.2020 - 02.2022

Lead Bartender, Recruiter and Certified Trainer

True Food Kitchen
03.2018 - 08.2020

Production Partner

Sente Mortgage
03.2017 - 12.2017

Business Administration And Management

Baton Rouge Community College

High School Diploma -

Dutchtown High School

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