Veronica Rusnak
Port St Lucie,Florida
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Social Security Adminstration
11.2022 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Assistant Manager
Cumberland Farms, Jensen Beach
02.2017 - 11.2022
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Trained staff on operating procedures and company services
- Cross-trained and backed up other customer service managers
- Responded proactively and positively to rapid changeReduced financial discrepancies to minimize threats to health and productivity of business
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Front end supervisor
Toys R Us
08.2015 - 12.2016
- Exhibited high energy and professionalism when dealing with clients and staff.Delivered prompt service to prioritize customer needs.Managed timely and effective replacement of damaged or missing products.Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Specialist
QVC, Lucie Fl
01.2012 - 07.2015
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.Used consultative techniques to understand customer needs and make strategic referrals to business partners.Resolved concerns with products or services to help with retention and drive sales.Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Education
Treasure Coast High School
st Lucie, FloridaSkills
- Clerical Support
- Inventory management
- Good Telephone Etiquette
- Excellent Communication
- Data Entry
- SOFTWARE
- Microsoft excel
- Microsoft Word
- Windows
- Mac
Timeline
Administrative Assistant
Social Security Adminstration
11.2022 - 09.2023
Assistant Manager
Cumberland Farms, Jensen Beach
02.2017 - 11.2022
Front end supervisor
Toys R Us
08.2015 - 12.2016
Customer Service Specialist
QVC, Lucie Fl
01.2012 - 07.2015
Treasure Coast High School
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