Mountain biking
VERONICA R. VALERIO
Administrative Assistant
Prescott,AZ
Summary
Medical Office Assistant with over 19 years of extensive expertise in healthcare administration, specializing in office management and medical records. Demonstrates a visionary approach to streamlining operations and enhancing patient experiences through innovative solutions and strategic communication. Adept at fostering collaborative environments and committed to advancing health care practices. Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Secretary to Executive Directors Office-Organizational Excellence/Secretary (OA) to Executive Directors Office-Organizational Excellence/Public Affairs Officer
NORTHERN ARIZONA VETERANS' HEALTH CARE SYSTEM
01.2025 - Current
- Designated Timekeeper for OE/Public Affairs for 6 employees in the department
- Appointed purchaser, including but limited to contacting vendors for quotes, submitting supply order purchases and other miscellaneous purchases as needed for support of the department
- Manage meeting agenda/minutes for Organizational Health Committee once per month, including requesting information from committee members and originating reports
- Compiles information for and prepares a variety of recurring and one-of-a-kind detailed reports and documents using a variety of computer software
- Ensures that reports are prepared and forwarded within established time-frames
- Records liaison for Organizational Excellence/Public Affairs department
- Assist with Organizational Excellence department budgets
- Receives and screens visitors and telephone calls, i.e Identity, purpose of call and relative importance in relation to availability of staff members
- Receives and reviews incoming correspondence; screens for general information and determines priority or deadline dates
- Personally responds to routine and nontechnical requests for information such as status of reports, suspense dates for matters requiring compliance, and similar information readily available from the files
- Reviews documents prepared for signature of or requiring coordination by management for appropriate tone; conformance with regulations, grammar, format, and special policies of the activity; and completeness of information
- Returns inadequate communications to the originator for correction when not in conformance with known policies, or when correspondence regulations have not been followed
- Uses various functions of several types of office automation systems such as word processing, databases, and graphic software
- Uses electronic mail to transmit and receive messages
- Responsible for proper spelling, grammar, format, and arrangement of materials
- Reviews and prepares all congressional correspondence received by the organization for necessary action
- Assists supervisor and subordinates in the procedural aspects of expediting the work of the office by explaining reporting requirements, arranging for submission of data to be assembled by incumbent in general reports
- Utilizes computer systems equipped with file management programs, electronic mail, calendar, graphics, spreadsheets, word processing programs and database management systems
- Prepares standard forms using available software
- Uses database programs to input data and perform computations for administrative reports
- Performs other related duties as assigned
Advanced Medical Support Assistant-HAS (WHOLE HEALTH)
NORTHERN ARIZONA VETERANS' HEALTH CARE SYSTEM
01.2024 - Current
- Schedule appointments for the Whole Health Program to veterans by providing adequate education of Whole Health offerings and the philosophy of Whole Health
- Participated in Whole Health training including Whole Health Partnership and all other required training for non-clinical staff
- Explain Whole Health philosophy and education for veterans on Whole Health the offerings the VA provides
- Schedule, cancel, enter no shows, and reschedule appointments, providing documentation of contact attempts in the EHR system.
- Assist with any technical difficulties
- Run daily open encounter reports to ensure no open encounters
- Actively call, capture and update insurance information
- Update demographic information
- Communicate well with team members and supervisors in person/via teams and participate in daily team huddles/meetings and voice feedback any concerns as needed
- Answer the phone and check voicemail/return calls
- Appointed AMSA to train others for Whole Health/MOVE consults and other scheduling duties
- Send out marketing letters to spread the word for awareness of Whole Health offerings to veterans: generate reports to show progress
VISP Tech/ Receptionist
VASCULAR AND INTERVENTIONAL SPECIALISTS OF PRESCOTT
10.2017 - 12.2023
- As a single employee, I helped manage three physicians in a small clinic office assisting with consultations and assisting with minimally invasive procedures that are done in the office or in an outpatient setting
- Implemented changes to the EMR system to make clinic visits and appointments more streamlined by digitizing 20 or more documents into PDF files for a more paperless office
- Main support in any IT difficulties with the EMR system
- Liaison between Interventional Radiology clinics with hospital/providers offices and patients
- Perform general office duties including answering phones, scheduling appointments for clinic visits and for procedures, check voicemail messages, and returning patient's calls in a timely manner
- Amazing Charts program used for scheduling VISP clinic appointments and Cerner for outpatient surgical procedures
- Provide support with business marketing and spreading clinic awareness for our IR services
- Call insurance companies and obtain prior authorization for procedures or testing
- Record patients' medical history, vital statistics, updates, or information such as test results in medical records
- Follow up with patient's orders such as X-rays, CT or MRI scans that were ordered
- Meticulously upkept patient medical records into the EMR system and prepared documents to send for billing
- Prepared treatment rooms for patient examinations
- Scribe for physicians while in the medical examination room
- Keep the treatment room stocked and clean
- Check inventory and order any supplies as needed
- Assist with vein procedures such as phlebectomies, intravenous vein ablations procedures and sclerotherapy; set up of procedures, assist with procedures, cleaned and sterilized rooms after procedures
Medical assistant/ front-office assistant
SUNWEST DERMATOLOGY
10.2005 - 10.2017
- Record patients' medical history, vital statistics, updates, or information such as test results in medical records
- Scribe for physician while in medical examination room
- Train new employees with medical assisting duties
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Authorize drug refills and provide prescription information to pharmacies
- Clean and sterilize instruments and dispose of contaminated supplies
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, or physician's instructions to patients
- Assist the physician with examining/treating patients, such as handing instruments or materials, or performing removal of sutures/dressing changes
- Collect tissue, or other laboratory specimens, log specimens, prepare them for testing
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms and prior authorizations for medications needed
- Greet and log in patients arriving at the office or clinic
- Schedule appointments for patients
- Perform Inventory and order medical, lab, or office supplies and equipment
- Assist the physician with outpatient surgeries held in the office two days a week
Education
Bachelor of Arts degree - Healthcare Administration
UNIVERSITY OF ARIZONA-GLOBAL CAMPUS
11.2023
Associate of Arts Degree -
YAVAPAI COLLEGE
Prescott, AZ12.2015
Skills
- Customer service skills
- Proficiency with computers
- Medical terminology
- Communication
- Efficiency
- Reliability
- Familiarity with CPT codes
- Familiarity with ICD 10 codes
- Proficient with Microsoft Word
- Proficient with Microsoft Excel
- Proficient with Microsoft PowerPoint
- Proficient with Google
HIPAA compliance
Patient communication
Professionalism and ethics
Continuous learning mindset
Patient scheduling
Recordkeeping skills
Patient care coordination
Data entry proficiency
Medical office procedures
Medical record assessment
Patient records maintenance
Resourcefulness and initiative
Exam room preparation
Medical coding
Medical office support
Proficient in patient scheduling
Medical terminology proficiency
Patient scheduling abilities
Background in medical billing
Stress management techniques
Patient appointment management
Certification
- VHA Yellow Belt Lean training, 09/12/24
- COR (Contracting Officer Representative) training certificate, 02/26/25
Timeline
Secretary to Executive Directors Office-Organizational Excellence/Secretary (OA) to Executive Directors Office-Organizational Excellence/Public Affairs Officer
NORTHERN ARIZONA VETERANS' HEALTH CARE SYSTEM
01.2025 - Current
Advanced Medical Support Assistant-HAS (WHOLE HEALTH)
NORTHERN ARIZONA VETERANS' HEALTH CARE SYSTEM
01.2024 - Current
VISP Tech/ Receptionist
VASCULAR AND INTERVENTIONAL SPECIALISTS OF PRESCOTT
10.2017 - 12.2023
Medical assistant/ front-office assistant
SUNWEST DERMATOLOGY
10.2005 - 10.2017
Associate of Arts Degree -
YAVAPAI COLLEGE
- VHA Yellow Belt Lean training, 09/12/24
- COR (Contracting Officer Representative) training certificate, 02/26/25
Bachelor of Arts degree - Healthcare Administration
UNIVERSITY OF ARIZONA-GLOBAL CAMPUS
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized for going above and beyond the call of duty.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hours401k matchPaid sick leaveHealthcare benefitsPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Painting
Hiking
Family time
Similar Profiles
Peggy TowlesPeggy Towles
HBPC Nurse Practitioner at Northern Arizona VA Health Care SystemHBPC Nurse Practitioner at Northern Arizona VA Health Care System
Brandi FisherBrandi Fisher
Certified Nursing Assistant at Northern Arizona VA Health Care SystemCertified Nursing Assistant at Northern Arizona VA Health Care System
Derek AshhurstDerek Ashhurst
RN BSN at Phoenix Arizona Veterans Affairs Health Care SystemRN BSN at Phoenix Arizona Veterans Affairs Health Care System