Veronica Salanga
Riverside,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Compassionate Case Manager experienced in various environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
21
21
years of professional experience
Work History
Case Manager
Ability Counts Inc.
11.2020 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Riverside WAP Floor Supervisor
Ability Counts Inc.
09.2018 - 10.2020
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Ensured facility cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Delivered continuous process improvements that streamlined workflows leading to more efficient day-to-day operations.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to clients, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Collaborated with other departments to drive successful completion of assigned tasks.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Task Analysis Coordinator
Ability Counts Inc.
04.2018 - 09.2018
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Managed company schedule to coordinate calendar and arrange travel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
FLOOR SUPERVISOR
Ability Counts Inc.
10.2014 - 04.2018
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries.
- Offered hands-on assistance to consumers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Delegated tasks to employees to enhance productivity and workflow.
- Collaborated with other departments to drive successful completion of assigned tasks.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Developed and implemented strategies to improve team productivity and efficiency.
- Monitored production levels and implemented measures to increase output.
Job Coach
Ability Counts Inc.
05.2008 - 09.2014
- Enhanced consumer success rates by creating personalized job strategies and providing one on one training.
- Improved clients networking abilities with personalized coaching on work techniques and etiquette.
- Offered ongoing support to consumers throughout their job task, leading to increased levels of motivation and selfconfidence.
- Implemented practical goal-setting techniques with consumers to keep them focused on achieving desired outcomes during their job tasks.
- Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the day.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Developed and maintained relationships with consumer to support job coaching.
- Kept detailed records of individual histories, production, and documents.
- Developed and implemented job coaching plans for consumers.
- Assisted clients in cultivating professional networks to increase job opportunities.
Warehouse Worker
Ability Counts, Inc.
10.2003 - 01.2006
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Collaborated with team members to complete complex projects on schedule.
- Assisted in the training and onboarding of consumers to a cohesive and efficient workforce.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized work area by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Completed cycle counts and monthly inventory.
- Trained and supervised consumers to apply best practices and comply with health and safety procedures and regulations.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
Education
High School Diploma -
John W. North High School
Riverside, CA06.2003
Skills
- Utilization review
- Community Outreach
- Health History Documentation
- Records Management
- Performance Tracking
- Client Advocacy
- Case Management
- Decision-Making
- Documentation And Reporting
- Stakeholder Collaboration
- Case Documentation
- Case Management Tracking
- Positive Attitude
- Problem-Solving
- Organization and Multitasking
- Annual Case Reviews
- Multitasking Abilities
- Adaptability and Flexibility
- Goal Setting
- Certified in CPR/AED
- Time management abilities
- Reliability
- Problem-solving abilities
- Teamwork and Collaboration
- Task Prioritization
- Adaptability
- Continuous Improvement
- Professionalism
- Self Motivation
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Ability Counts Inc.
11.2020 - Current
Riverside WAP Floor Supervisor
Ability Counts Inc.
09.2018 - 10.2020
Task Analysis Coordinator
Ability Counts Inc.
04.2018 - 09.2018
FLOOR SUPERVISOR
Ability Counts Inc.
10.2014 - 04.2018
Job Coach
Ability Counts Inc.
05.2008 - 09.2014
Warehouse Worker
Ability Counts, Inc.
10.2003 - 01.2006
High School Diploma -
John W. North High School
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