VERONICA SALAZAR
Sacramento,CA
Summary
always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Reliable an experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC
Sacramento, CA
06.2020 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Collaborated with team members to develop best practices for consistent customer service delivery
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier Team Lead
La Superior
Sacramento, CA
01.2015 - 07.2020
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries
- Streamlined cashier operations for improved productivity and reduced wait times
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
Medical Assistant -
UEI College - Sacramento
01.2022
High School Diploma -
Valley High School
Skills
- Data Entry
- Report Generation
- Scheduling
- Appointment
- Scheduling Call
- Management
- Account Updating
- Customer Service
- Computer Proficiency
- Microsoft Outlook
- Microsoft Excel
- Spreadsheets
- Medical Terminology
- Knowledge Payment Processing
Certification
Certified Medical assistant
Languages
Spanish
Timeline
Customer Service Representative
TTEC
06.2020 - 11.2023
Cashier Team Lead
La Superior
01.2015 - 07.2020
Medical Assistant -
UEI College - Sacramento
High School Diploma -
Valley High School
Similar Profiles
LYNN MARCHLYNN MARCH
SALES RETENTION SPECIALIST at TTECSALES RETENTION SPECIALIST at TTEC
Afeez AdebaraAfeez Adebara
Customer Service Representative at TTECCustomer Service Representative at TTEC
Tityana BurgessTityana Burgess
Technical Support Representative at TTECTechnical Support Representative at TTEC
Mia DavisMia Davis
Health Benefits Specialist/Lead at TTECHealth Benefits Specialist/Lead at TTEC
Marissa IloviceanuMarissa Iloviceanu
Leadership Student at Natomas High SchoolLeadership Student at Natomas High School