VERONICA SAM-FARMER
Ruston,LA
Summary
Experienced individual with a hands-on background in customer service and a knack for overcoming obstacles. Possesses strong problem-solving abilities and a proactive attitude towards tackling new challenges. Recognized for adaptability, creativity, and a results-driven mindset. Dedicated to making significant contributions and driving organizational objectives forward.
Overview
7
7
years of professional experience
Work History
Dispatch Associate
Sam's Freight Dispatchers & Logistics LLC
12.2022 - 09.2024
- Conversed with over 50 customers depending on day; to address questions, problems and requests for service or equipment
- Managed customer accounts and invoicing
- Utilized dispatch software to find customer orders, deliveries, receipts, and preserved accurate records
- Developed strong working relationships with drivers to facilitate open communication channels and enhance overall team morale.
Flight Attendant
Spirit Airlines
10.2022 - 07.2023
- Contributed to company success by consistently achieving high performance ratings for customer service, elevating onboard sales revenue, and teamwork
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
Associate Banker
Chase Bank
09.2021 - 09.2022
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Managed over 30 escalated phone calls daily by applying conflict resolutions skills and extensive knowledge of bank policies, products and services
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
Customer Service Agent
Delta Global Services
07.2019 - 03.2020
- Continuously updated knowledge of airline policies-helping customers make informed decision
- Assisted passengers with luggage weight limits, fees, seating arrangements, check in process, directions to TSA and gate ensuring a smooth and efficient experience
- Provided exceptional service at ticket counters, booking flights and processing payments securely simultaneously
Crew Member
McDonald's
11.2018 - 06.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Cashier
Tim Hortons
09.2017 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked with floor team and managers to meet wide range of customer needs
Education
Diploma -
Carman Ainsworth High School
Flint, MI05.2019
Skills
- Interpersonal Skills
- Critical Thinking
- Customer Service
- Microsoft Office
- Organizational skills
- Problem-solving abilities
- Time Management
- Adaptability and Flexibility
Timeline
Dispatch Associate
Sam's Freight Dispatchers & Logistics LLC
12.2022 - 09.2024
Flight Attendant
Spirit Airlines
10.2022 - 07.2023
Associate Banker
Chase Bank
09.2021 - 09.2022
Customer Service Agent
Delta Global Services
07.2019 - 03.2020
Crew Member
McDonald's
11.2018 - 06.2019
Cashier
Tim Hortons
09.2017 - 10.2018
Diploma -
Carman Ainsworth High School
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