Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Sampson

Westland,MI

Summary

I was on window trying to keep our times down, and i was also on line making the orders or helping my coworker complete the orders in good time.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level crew member position. Ready to help team achieve company goals. Highly efficient crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

5
5
years of professional experience

Work History

Crew Member

Taco Bell
12.2023 - 07.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Mechanic

Ricks Collision
10.2022 - 12.2022
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed vehicle oil and replaced filter.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Boosted customer confidence with clear explanations of diagnostic findings and proposed solutions.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.

Hostess/door Bouncer

Texas Roadhouse
03.2019 - 12.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Advised customers about special offerings and menu items to help drive sales.
  • Examined doors, windows and gates to verify security.

Education

GED -

K12
Westland, MI
11.2014

Skills

  • Customer Service
  • Time Management
  • Problem-Solving
  • Clear Communication
  • Cash Handling
  • Cleaning
  • Taking Orders
  • Flexible Schedule
  • Interactive communication skills
  • Safety awareness
  • Safe Food Handling
  • Food Preparation
  • Heavy Lifting

Timeline

Crew Member

Taco Bell
12.2023 - 07.2024

Mechanic

Ricks Collision
10.2022 - 12.2022

Hostess/door Bouncer

Texas Roadhouse
03.2019 - 12.2021

GED -

K12

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Veronica Sampson