Summary
Overview
Work History
Education
Skills
Accomplishments
Customer Obsessed Certificate
Timeline
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Veronica Sanchez

Litchfield Park,AZ

Summary

Objective- To provide the best customer support to various clients or customers and grow within the company. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Patient Access customer service Rep

Banner Health
12.2018 - 05.2024
  • Taking inbound and outbound calls for patients who need registration for surgeries and outpatient recurring treatments
  • Verifying patient demographics, verifying insurance eligibility and benefits, taking patients CP payments prior to receiving services
  • Offering patients help with applying for the banner cc and setting up payment plans
  • In addition to registration, I also processed medical claims from provider
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Reduced claim processing time by efficiently investigating and evaluating insurance claims.
  • Streamlined claims processes by implementing effective documentation and organization strategies.
  • Resolved client claims efficiently by working closely with adjusters and other stakeholders throughout the claims process.
  • Filed and tracked insurance claims and communicated claims status to patients.

Front office, office Medical Assistant

IMS integrated Medical Services
06.2008 - 12.2018
  • Description - Registration at the front office, updating patients demographics, checking out patients and providing future collecting patient’s co-payments, answering the phones, scheduling patients appointments
  • Verifying patients’ medical insurance and obtaining authorizations for medical procedures
  • Allergy testing coverage when needed, assistant job duties include bringing patients back checking all vitals, entering patients demographics in the system for provider, along with their chief complaint
  • Setting up trays for in office surgical procedures.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Front Office

Desert Bloom Family Medicine
01.2007 - 06.2008
  • Registration and customer service)
  • Description - Providing patients with excellent customer service, registration, data entry, verifying patient insurance, answering the phones, scheduling appointments and collecting copays.
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.

Education

Diploma - front and back office medical assistant

IIA

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Obsessed Certificate

I was nominated by Banner Health Clinic for Customer Obsessed of the year in 2019!  Received Certificate

Timeline

Patient Access customer service Rep

Banner Health
12.2018 - 05.2024

Front office, office Medical Assistant

IMS integrated Medical Services
06.2008 - 12.2018

Front Office

Desert Bloom Family Medicine
01.2007 - 06.2008

Diploma - front and back office medical assistant

IIA

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Veronica Sanchez