Veronica Sanchez
Independence,MO
Summary
Dynamic administrative professional with extensive experience at Muehlebach Funeral Care, excelling in customer service and bilingual communication. Proven track record in enhancing customer satisfaction and building strong relationships, while effectively managing office operations.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Muehlebach Funeral Care
11.2023 - Current
- Supported daily office operations by organizing files and managing correspondence.
- Assisted in scheduling appointments, ensuring efficient use of time and resources.
- Managed front desk operations, ensuring timely response to inquiries and maintaining a welcoming environment.
- Facilitated communication between departments, enhancing collaboration and workflow.
- Maintained filing systems and updated records, enhancing data accessibility and organization.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
Product Specialist
Above & Beyond Insurance Solutions
01.2023 - 11.2023
- Consistently met or exceeded sales targets by effectively promoting and selling insurance products to clients.
- Maximized sales opportunities by methodically cross-selling complementary insurance products to existing clients.
- Increased cross-selling opportunities by identifying gaps in clients'' existing coverage and offering comprehensive solutions to meet their insurance needs.
- Improved customer retention rates through prompt communication, proactive problem-solving, and genuine relationship-building efforts.
- Developed strong referral networks within the local community, resulting in increased business opportunities.
- Increased new business sales by actively prospecting for potential clients and utilizing effective marketing strategies.
- Expanded product knowledge by attending industry conferences, training sessions, and webinars to stay current with market trends.
Insurance Agent
American Family Insurance
11.2016 - 12.2022
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Generated quotes and proposals for clients to match individual needs.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Collaborated with underwriters to expedite approval process for clients.
- Increased policy renewal rates with personalized follow-up strategies.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
Front Desk Receptionist
MT. Washington Cemetery
11.2020 - 11.2022
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated with cemetery staff to facilitate funeral services and memorial events seamlessly.
- Maintained accurate records of interments, services, and payments in database systems.
- Developed streamlined processes for managing phone calls and walk-in traffic effectively.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
William Chrisman High School
Independence, MOSkills
- Customer service
- Bilingual English and Spanish
- Computer skills
- Office administration
- Licensed insurance agent
- Life insurance
- Auto insurance
- Property insurance
- Relationship building
- Customer satisfaction measurement
- Administrative support
- Team collaboration
Timeline
Administrative Assistant
Muehlebach Funeral Care
11.2023 - Current
Product Specialist
Above & Beyond Insurance Solutions
01.2023 - 11.2023
Front Desk Receptionist
MT. Washington Cemetery
11.2020 - 11.2022
Insurance Agent
American Family Insurance
11.2016 - 12.2022
William Chrisman High School
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