Summary
Overview
Work History
Education
Skills
Timeline
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VERONICA SANCHEZ

Oakland,CA

Summary

Bilingual professional with 5+ years of experience in client services, office administration, and the education sector. Recognized for building strong community relationships and delivering exceptional service with a positive, team-oriented approach. Skilled in fostering partnerships, supporting organizational goals, and enhancing customer satisfaction. Articulate, motivated, and results-driven, with a passion for empowering others and contributing to meaningful, community-focused initiatives

Overview

6
6
years of professional experience

Work History

Office Manager / Office Assistant

Low Price Auto Glass
Oakland, CA
08.2023 - 02.2025
  • Delivered high-quality customer service to an average of 40 customers daily by addressing inquiries and resolving issues in person and spoke with over 60-80 customers over the phone, with professionalism and empathy, providing bilingual service to diverse clients.
  • Maintained accurate records of over 300 customers, and managed time-sensitive data in GQuote, Excel, and Google Suite.
  • Developed and implemented plans based on incoming customers' needs for better outcomes.
  • Maintained a standard of organization and cleanliness in the office, lobby, storage areas, and warehouse.
  • Multitasked between providing customer service, scheduling, staff support, managing data, and independently problem-solving promptly.
  • Managed and anticipated inventory, coordinated shipments, and collaborated on operational improvements in a fast-paced environment with a team of ten.
  • Responded quickly to shifting priorities and emergency issues, and demonstrated discretion, calmness, and decision-making in conflict situations with customers and staff.
  • Contributed to a positive, team-oriented work environment by maintaining open communication, fostering collaboration, and supporting organizational goals.
  • Maintained control of facility keys and ensured all sales are finalized, reviewed, and recorded total earnings on the designated cash-out form.

Family Liaison Manager

The Oakland REACH
Oakland, CA
12.2021 - 01.2023
  • Supervised a team of five employees, ensuring performance aligned with the organizational mission and core values.
  • Resolved staff members' conflicts confidently, actively listening to concerns, and finding an appropriate middle ground.
  • Tracked data with close to 150 records in Salesforce to maintain real-time updates on family engagement and support needs.
  • Provided feedback during our monthly internal strategy meetings based on the families' needs, and ensured that the strategic plans were updated and executed to reflect the shifting priorities and the community's crises.
  • Achieved a 90% parent attendance rate at meetings, events, and workshops by implementing effective outreach and engagement strategies.

Lead Family Liaison

The Oakland REACH
Oakland, CA
04.2020 - 12.2021
  • Responded promptly as first point-of-contact to urgent family needs via phone, email, text, and Zoom, helping approximately 60 families.
  • Managed a diverse caseload of families, provided ongoing, individualized support to ensure access to school-based learning, HUB (Virtual Student Center) programming, enrollment processes, and essential services such as tutors, tablet donations, and free access to classes in various subjects.
  • Maintained accurate, up-to-date records and created reports showcasing engagement data, supported families by giving direct feedback, and managed cases efficiently.
  • Collected family feedback to inform members and the leadership team to improve programming by reaching more families with socioeconomic factors.
  • Delivered 1:1 tech support in both English and Spanish by demonstrating to families with a variety of levels of technical knowledge how to access email and calendars, how to use Zoom, and other essential digital tools used in virtual learning environments.
  • Developed and implemented 'Cafecito,' a bi-weekly bilingual space designed during the COVID-19 pandemic to provide mental health resources, crisis support, and educational guidance.
  • Developed trusting, student-centered relationships with families, guiding them through educational systems and helping them build confidence as advocates for their children.
  • Served as the primary liaison between families and community-based and non-profit institutions to better serve the families' and students' learning and basic needs.

Lead Bilingual Community Organizer

The Oakland REACH
Oakland, CA
04.2019 - 04.2020
  • Managed outreach efforts to encompass Spanish and English-speaking Oakland residents, responded to community concerns by supporting access to public resources.
  • Translated documents, live events, and workshops to help ensure safety and clear communication across language barriers.
  • Spoke at public events, board meetings, workshops, and fellowships that elevated parent voices and empowered families to navigate systems and advocate for their children’s success confidently.

Education

Certificate of Technical Studies - Dental Assistant

Western Career College
Sacramento, CA
06.2008

Bachelor of Arts - Chicano Studies with Emphasis in Pre-med

University of California, Davis
Davis, CA
06.2007

Skills

  • System navigation skills
  • Conflict resolution
  • Data entry
  • Inventory and financial tracking
  • Proficient in Google Suite
  • Proficient in Zoom
  • Proficient in Microsoft Word
  • Proficient in Excel
  • Strong organizational skills
  • Interpersonal skills
  • Coaching and mentoring
  • Accountability

Timeline

Office Manager / Office Assistant

Low Price Auto Glass
08.2023 - 02.2025

Family Liaison Manager

The Oakland REACH
12.2021 - 01.2023

Lead Family Liaison

The Oakland REACH
04.2020 - 12.2021

Lead Bilingual Community Organizer

The Oakland REACH
04.2019 - 04.2020

Certificate of Technical Studies - Dental Assistant

Western Career College

Bachelor of Arts - Chicano Studies with Emphasis in Pre-med

University of California, Davis

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