Veronica Sanders
Memphis,TN
Summary
Accomplished management professional with years of career progression in operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues with employees and processes.
Overview
13
13
years of professional experience
Work History
Operations Manager
Federal Express
Memphis, TN
02.2020 - Current
- · Motivated and trained employees to maximize team productivity
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives, and management team with related direct reports.
- Monitored daily and weekly key performance indicators to maintain on- track departures for flights and truck operations for MIA flight.
- Managed 30 direct reports for the outbound operations.
- Resolved Conflicts with conflict resolution process through role playing.
- Reviewed and assessed ongoing operations; developing initiatives for continuous process improvement
- Set targets and expectation for outbound flights to be successful. ·
- Focused on customer alignment with internal and external expectations to be successful.
Supervisor/ Bartech Staffing
General Motors Corporation
Memphis, TN
10.2020 - 07.2021
- Audited and documented all processes and procedures for new accounts department.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Worked with the management team to implement proper division of responsibilities.
- Provided a supportive link between external customers and internal operations.
- Communicated clear and concise directions to employees using developmental training and process guidelines.
- Evaluated employee performance then coached and trained to improve weak areas.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interviewed, hired and trained new employees for warehouse work position.
- Managed more than 35 employees on a daily basis.
First Line Manager
Volvo North America
Byhalia, Mississippi
01.2019 - 09.2020
- Identified and communicated customer needs to supply chain capacity and quality teams
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Conducted forecasting to determine possible changes and issues for supply chain business
- Managed internal operational standards and productivity targets for quality and Mack Refill
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices
- Directed training and retraining of employees to boost performance and enhance business results
- Coordinated site investigations, documented issues and escalated to executive teams as needed
- Reviewed and established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations
- Evaluated employee performance and made recommendations for improvements.
- Managed two departments with 45 direct reports on Mack team.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Team Lead
Volvo North America
Byhalia, Mississippi
09.2018 - 01.2019
- Trained team on all aspects of operating procedures and company services
- Assigned daily employee tasks and monitored activity and completion
- Held meetings with employees to evaluate performance and make plans for improvement
- Designed strategic plan for component development practices to support future projects
- Prepared detailed reports 30 and 60 days with updates to project specifications, progress, identified conflicts and team activities.
- Managed schedules, accepted time off requests and found coverage for short shifts
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
Operations Supervisor
FedEx Supply Chain
Olive Branch, Mississippi
04.2015 - 03.2017
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes
- Developed and deepened relationships with customers, vendors and internal stakeholders
- Monitored daily and weekly key performance indicators to maintain on-track status
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement
- Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information
- Monitored supply chain and managed all logistics functions for company
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
- Motivated and trained employees to maximize team productivity
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations
- Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of 25 member team.
- Encouraged and promoted ideas aligned to business needs and benefits
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
Operations Supervisor Part-Time
Simos Insourcing Solutions
Memphis, TN
08.2016 - 09.2017
- Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of 55member team
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations
- Motivated and trained employees to maximize team productivity
- Encouraged and promoted ideas aligned to business needs and benefits
- Monitored daily and weekly key performance indicators to maintain on-track status
- Developed team communications and information for meetings
- Worked with customers to understand needs and provide excellent service
- Carried out day-to-day duties accurately and efficiently
Operations Manager
PFS Web Inc
Memphis, TN
03.2015 - 03.2017
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
- Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution
- Documented safety action plans, quality initiatives, and team performance.
- Implemented policies and standard operating procedures for continuous improvement
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5 member management team with related direct reports.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics
- Identified and resolved unauthorized, unsafe or ineffective practices
Operations Supervisor
XPO Logistics
Memphis, TN
08.2011 - 03.2015
- Oversaw transportation of 30 trucks daily by coordinating personnel and developing efficient routes and workload schedules
- Monitored daily and weekly key performance indicators to maintain on-track status
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement
- Encouraged and promoted ideas aligned to business needs and benefits
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes
- Motivated and trained employees to maximize team productivity
- Managed all logistics and supply chain functions for company
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices
Education
BBA - Management Information Systems
University of Memphis
Memphis, TNSkills
- Budgeting and forecasting
- Cost reduction strategies
- Project development and life cycle
- Work flow planning
- Startups and turnarounds background
- Distribution center management
- Unsurpassed work ethic
- Employee relations and conflict resolution
- P&L Management
- Operations management
- Superb time management skills
- Leadership
Timeline
Supervisor/ Bartech Staffing
General Motors Corporation
10.2020 - 07.2021
Operations Manager
Federal Express
02.2020 - Current
First Line Manager
Volvo North America
01.2019 - 09.2020
Team Lead
Volvo North America
09.2018 - 01.2019
Operations Supervisor
FedEx Supply Chain
04.2015 - 03.2017
Operations Supervisor Part-Time
Simos Insourcing Solutions
08.2016 - 09.2017
Operations Manager
PFS Web Inc
03.2015 - 03.2017
Operations Supervisor
XPO Logistics
08.2011 - 03.2015
BBA - Management Information Systems
University of Memphis
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