Veronica Sayles

Zanesville,Ohio

Summary

I'm a focused, highly detail oriented employee with many years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency.

Work History

Account Clerk 2

Zanesville Muskingum County Health Department

Zanesville, OH

11/28/11 - Current

Handle high-volume invoice processing with minimal supervision. Electronically send to courthouse Bookkeeping department for check processing.
Monitor account receivables and document payments by entering into the billing spreadsheet.
Collect Pay-Ins from the 3 service windows and process.
Responsible for collecting funds and balancing the Levy account..
Prepare the Levy Report twice yearly and have the Treasurer approve and sign before submitting to the Board of Elections.
Troubleshoot any problems arising with any of the credit card processing machines.
Reconcile credit card receipts with bank statement.
Prepare monthly spreadsheet of PayPal transactions and compare with County Treasurer's reports.
Assist with bi-weekly payroll process.
Collaborate with members of public, vendors and management to resolve issues quickly.

Office Manager

Express Payroll Solutions

Newark, OH

05/13/07 - 04.2009

Supervised staff
Recruited and trained new employees to meet job requirements.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Used judgment and initiative in handling confidential matters and requests.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Universal Banker

Peoples Bank

Zanesville, Ohio

04/09/09 - 11/24/11

Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
Maintained cash drawer by following exact procedures for transactions and strong security protocols.
Completed routine transfers, deposits and bill payments.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Helped customers understand and use mobile applications and online banking.
Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.

Education

Some College (No Degree) -

John Glenn High School

New Concord, OH

Real Estate

Muskingum Area Technical College

Ohio

Skills

Attention to Detail
Record Reconciliation
Accounts Receivable and Payable
Financial Recordkeeping
Time Management
Microsoft Office
Handling Confidential Materials

Supervision of employees
Responsible for increasing stores profitability
Responsible for collections of NSF checks
Scheduling of employees
Performance Tracking and Evaluation
Notary Public

Timeline