Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Sayles

Zanesville,Ohio

Summary

I'm a focused, highly detail oriented employee with many years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency.

Overview

Work History

Account Clerk 2

Zanesville Muskingum County Health Department
Zanesville , OH
11/28/11 - Current
  • Handle high-volume invoice processing with minimal supervision. Electronically send to courthouse Bookkeeping department for check processing.
  • Monitor account receivables and document payments by entering into the billing spreadsheet.
  • Collect Pay-Ins from the 3 service windows and process.
  • Responsible for collecting funds and balancing the Levy account..
  • Prepare the Levy Report twice yearly and have the Treasurer approve and sign before submitting to the Board of Elections.
  • Troubleshoot any problems arising with any of the credit card processing machines.
  • Reconcile credit card receipts with bank statement.
  • Prepare monthly spreadsheet of PayPal transactions and compare with County Treasurer's reports.
  • Assist with bi-weekly payroll process.
  • Collaborate with members of public, vendors and management to resolve issues quickly.

Office Manager

Express Payroll Solutions
Newark , OH
05/13/07 - 04.2009
  • Supervised staff
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Used judgment and initiative in handling confidential matters and requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Universal Banker

Peoples Bank
Zanesville , Ohio
04/09/09 - 11/24/11
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
  • Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.
  • Completed routine transfers, deposits and bill payments.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Helped customers understand and use mobile applications and online banking.
  • Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.

Education

Some College (No Degree) -

John Glenn High School
New Concord, OH

Real Estate

Muskingum Area Technical College
Ohio

Skills

  • Attention to Detail
  • Record Reconciliation
  • Accounts Receivable and Payable
  • Financial Recordkeeping
  • Time Management
  • Microsoft Office
  • Handling Confidential Materials
  • Supervision of employees
  • Responsible for increasing stores profitability
  • Responsible for collections of NSF checks
  • Scheduling of employees
  • Performance Tracking and Evaluation
  • Notary Public

Timeline

Account Clerk 2

Zanesville Muskingum County Health Department
11/28/11 - Current

Office Manager

Express Payroll Solutions
05/13/07 - 04.2009

Universal Banker

Peoples Bank
04/09/09 - 11/24/11

Some College (No Degree) -

John Glenn High School

Real Estate

Muskingum Area Technical College

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Veronica Sayles