Veronica Scott
Lafayette
Summary
Dedicated Supervisor with 25+ years of experience utilizing limited labor and material resources. Proficient and forward-thinking professional, well versed in setting goals in line with company's vision. Possess in-depth experience monitoring production processes and creating strategies to enhance productivity.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Supervisor of Distribution Operations
USPS
09.2018 - Current
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
- Documented safety action plans, quality initiatives and team performance into computer system.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Identified and solved complex strategy obstacles to promote growth and guide business direction.
- Developed and managed operating budget, meeting department goals.
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
- Increased client retention by providing superior customer service.
- Cultivated member loyalty by delivering flawless service to foster client retention.
- Drove revenue through effective sales strategy while evaluating and correcting profit loss areas .
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Tracked production and quality control systems to proactively identify deficiencies.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Conducted research to address shipping errors and packaging mistakes.
- Organized records of vehicles, schedules and completed orders.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Integrated warehouse operations with existing and new business processes.
- Reviewed established business practices and improved processes to reduce expenses.
- Created and enforced detailed organization processes to increase quality and service standards.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Collaborated with manufacturing and supply chain management.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
Manager of Operations
Ochsner Medical Center
09.1992 - 01.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Analyzed and reported on key performance metrics to senior management.
- Devised processes to boost long-term business success and increase profit levels.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Doctorate Degree - Business Administration And Management
University of Phoenix
Tempe, AZ10.2025
Master of Science - Business Administration And Management
University of Phoenix
Tempe, AZ10.2022
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ07.2017
Skills
- Project Management
- Operational Excellence
- Quality Assurance
- Consumer Products
- Inventory Supplies
- Quality Management
- Lean Manufacturing
- Incoming Shipments Review
- Performance Evaluations
- Business Operations
- Operational Oversight
- Customer Satisfaction
- Conveyor Systems
- Logistics Coordination
- Manage Storage Operations
- Supply Chain Optimization
- Fleet Dispatching
- Staff Development
- Client Needs Assessment
- Regulations Compliance
- Strategic Planning
- Supply Chain Management Software
- Safety Monitoring
- Daily Logs
- Human Resources Modeling
- Environmental Performance Assessment
- Process Knowledge
- Budget Preparation and Management
- Lean Manufacturing Processes
- Hazardous Material Tracking
- Organizational Requirements Monitoring
- Theft Alarm Monitoring
- Standards Documentation
- Data Interpretation
- Continuous Improvement Projects
- Resource Management
- Calendar and Scheduling Software
- Outgoing Shipments Oversight
- Distribution and Warehousing
- Logistics Integrations
- Oversee Distribution
- Process Monitoring
- Profit and Loss Management
- Resolve Customer Issues
- Daily Operations Management
- Oversee Department
- SAP
Accomplishments
- Supervised team of 75-150 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues which led to great results for the company.
- Collaborated with team of 10 in the development of The ADUS Machine at USPS.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Supervisor of Distribution Operations
USPS
09.2018 - Current
Manager of Operations
Ochsner Medical Center
09.1992 - 01.2019
Doctorate Degree - Business Administration And Management
University of Phoenix
Master of Science - Business Administration And Management
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix
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